Member Services Reps, Bilingual English/Mandarin/Cantonese

If you are ready to put your career first, Healthfirst may have an opportunity for you. We are an innovative, rapidly growing health care company located in the Wall Street area of New York City. Committed to a technologically advanced, creative environment, Healthfirst's investment in its people and infrastructure has made it one of the leading managed care organizations in New York.

We are growing rapidly and have several openings for full-time bilingual English/Mandarin/Cantonese Member Services Representatives.

See below for description and requirements:

-Liaison through telephone contact, between HealthFirst, and the membership to provide orientation, education and assistance with using the Plan
-Primarily responsible for receiving and addressing member inquires; resolution of member complaints; clients education; retention of membership; and disenrollment
-Receive, document and respond to all member contacts including member inquiries about Plan benefits, policies and procedures
-Investigate and resolve member complaints and concerns in cooperation with Provider Network and other Healthfirst departments
-Provide ongoing education and support to membership in regards to Plan benefits, policies and procedures
-Work Hours: four (4) weekdays (11:30 a.m.-8:00 p.m.) and one (1)weekend day (9:30 a.m.-6:00 p.m.)
REQUIREMENTS
-High School Diploma
-Bilingual in Spanish or Mandarin/Cantonese
-2 to 3 years customer service experience