Managing Director, Technical Support Call Center

Managing Director, Technical Support Call Center for Cablevision

Location: Shelton, CT


The Company:

Cablevision Systems Corporation (NYSE: CVC), one of the nation's leading telecommunications and entertainment companies, serves more than 3 million customers in the New York Metropolitan Area. Its operations range from basic & premium cable television packages, high-speed Internet access and local telephone service to championship professional sports teams and award-winning national and regional television networks. Driving Cablevision's success is the company's commitment to customer connectivity and its sophisticated new digital platform. The fastest, most efficient way to integrate entertainment, information and telecommunications services, this platform supports 110+ analog channels, state of the art high speed Internet connections via cable modem and telephone service, and paves the way for new digital set-top boxes and advances in e-commerce and future technologies.

We are currently seeking talented professionals to join our staff.


The Position:

The Managing Director oversees all call center technical customer service operations and, in concert with Cablevision’s Melville, NY based technical call center, handles inbound customer calls 24 hours, 7 days a week in a dynamic technical support environment. The Managing Director is responsible for delivering outstanding service, ensuring customer loyalty and for supervising call center operations as well as supporting Finance, HR, Training, Facilities and Security departments.
REQUIREMENTS
Qualifications:

The successful candidate will possess a Bachelor's degree (Master's degree preferred) with 8 years technical support experience in large call centers, preferably within the ISP or VOIP industry. Proven start-up experience that includes overseeing all aspects of the call center environment including staffing, facility layout, technology, etc. is a must. Candidates must demonstrate a proven ability to plan, organize and lead in a dynamic work environment as well as possess strong communication, presentation and project management skills. Additionally must have experience working productively with other functional groups and creating/leading cross-functional programs to bring about greater operational efficiency.

Cablevision offers a competitive compensation and benefits package.

Please send resumes to [Click here for email].

An Equal Opportunity Employer, M/F/V/D