Manager Customer Service

Looking for a new career challenge? You're in the right place! If you're ready to seek new challenges and be a contributor in an organization that is an industry leader, why not join the many faces of Comcast? With an employee base of approximately 60,000 and a commitment to a diverse workplace, we offer opportunities in every region of the country. With positions from entry level to senior executive, in an array of areas including technical, creative, business and administrative, Comcast is the company that you're looking for.Become one of the many faces of Comcast today. Your new career may be only a few clicks away!
MAJOR DUTIES: (May perform any or all of the following duties.)
Develop and maintain Call Center operating structures.
Prepare, analyze and manage operation through statistical analysis of activity.
Manage customer service based training and standards certification.
Ensures competence and continuity of qualified customer account executives through optimum selection, training and development, appraisal and motivation techniques.
Ensures high level of customer service staffing levels through efficient scheduling and adjustment to meet peak service demands.
Ensures achievement of all system, team and individual Customer Service goals and standards.
Participate in the preparation of call center budgets.
Manage and coordinate the implementation of new products and technologists.
Manage the performance and development of supervisory staff.
Other responsibilities to achieve goals.Qualifications
EDUCATION: Bachelor's Degree in related field and one to three years related experience and/or training; or equivalent combination of education and experience.EXPERIENCE: PC literacy. Ability to calculate figures and amounts such as discounts, interest, commissions. Ability to work flexible schedule including weekends/evenings.Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer.Benefits
We offer:
Medical/Dental/Vision after completing 90 days of employment.
Tuition Reimbursement
Employee Stock Purchase PlanTo submit a resume for this position, please click on the "Apply Now" button. Please reference I-CAREERBUILDER.COM as the source through which you learned of this position.Job Requirements
Please see Job Description
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