MIS Service Desk / Help Desk Manager

One Seriously Hot Job!:

When it comes to professional growth, you won't find a better environment than Johnsonville Sausage. We're family-owned and quality-focused; this means your ideas and contributions will truly be respected and rewarded here. And if you're the type of person that approaches their work with a passion to excel...your career will definitely be on a roll! Join us as:

MIS Service Desk/Help Desk Manager
Sheboygan Falls, Wisconsin

Johnsonville’s Service Desk is the storefront to MIS—the owner of the incident management process and the single point of contact for members. You will perform the dual role of “player/coach” by managing the processes and technology behind the operation of the Service Desk while coaching and developing a high-performance Service Desk team. Use our state-of-the-art technology to process requests, remotely manage systems, and facilitate the restoration of normal operational service to members with minimal business impact.

Why This Is A Great Job For A Person Who Wants To Accept Nothing Less Than Personal Greatness
You get to:
• Coach, lead, and develop team members to consistently take ownership and deliver great performance
• Spearhead and carry out continuous improvement initiatives around the Information Technology Infrastructure Library (ITIL), quality, and people within the Service Desk and MIS team
• Own the Incident Management process including the coordination of rapid restoration of IT services
• Work with state-of-the-art technology including remote management facilities for deployment, updating, and patching
• Act as a change agent in identifying opportunities for improved service levels
• Create and maintain technical documentation of Service Desk processes
REQUIREMENTS
What You Bring To The Job:
• College degree in the field of computer science, business, or a related field
• Four years Service Desk experience
• Experience in a leadership/supervisory role
• Outstanding interpersonal, communication, and leadership abilities
• Knowledge of basic computer hardware, including Notebooks, PCs, and Network printers
• Experience with desktop and server operating systems including Windows 2000, Novell, File Manager
• Application support experience with MS Office, Lotus Notes, VPN and SAP
• Working knowledge of a range of diagnostic utilities, including Novell Zenworks, Remote Management
• Certifications in A+, MCP, Network+ preferred
• Organized, accurate and detailed, yet flexible; able to prioritize workload
• Enthusiastic customer service attitude
• Passion for continuous learning

Member Status: Salary, Non-exempt
Hours: 9:00 A.M. – 6:00 P.M. (overtime possible)
Relocation Package