Information/Call Center Rep

Under general supervision, this position receives, directs and responds to a high volume of inbound service or information related telephone calls from customers.
REQUIREMENTS
High school diploma or equivalent education required.

One to two years customer service experience preferred.

Must have the ability to follow oral and written directions as they relate to the functions listed above.

Ability to handle a high volume of incoming calls, search the database or resources tools for correct and timely information, and maintain a professional demeanor all times.

Must have the ability to acquire and utilize a sound knowledge of the company's customer information systems, as well as, fundamental knowledge of company, services and products, as described above.

Must possess excellent organizational skills to display the ability to provide timely, accurate information on a variety of academically oriented subjects, as described above.

Must possess excellent communication skills to maintain a positive and helpful attitude with customers.