Inbound Sales

PURPOSE: To provide customers via telephone with clear and accurate information regarding company services, products and billing in a courteous and efficient manner.ESSENTIAL DUTIES AND RESPONSIBILITIES:• Answers and responds to a high volume of telephone calls from customers inquiring about subscriber services.• Informs and markets all cable services and products to customers who call in, in order to maximize sales of company products/services.• Schedules installation appointments with customers who purchase products. Utilizes computerized billing system to schedule appointments. Telemarketing experience preferred.
REQUIREMENTS
EDUCATION:•Must have a high school diploma or equivalent or be currently enrolled in high school.WORK EXPERIENCE:• Demonstrated ability to utilize needs based selling techniques to close leads and maximize customer retention.• One year customer service experience preferred.• Previous customer service experience in cable TV industry preferred.