Implementation Specialist

Implementation Specialist - Hospitality Technology POS Installation
Locate in metropolitan areas: Phoenix AZ, Chicago IL, Miami FL

ABOUT US!
Hospitality Solutions International (HSI), a division of MICROS Systems, Inc., is a leading software developer, systems integrator and technology solution provider to the hospitality industry. HSI delivers a broad spectrum of robust solution for diverse hospitality applications and clients by blending agility, capability and longevity in a product suite tailored to meet diverse and unique needs. The functionality, scalability, accessibility and reliability of HSI products combine simple effective tools that seamlessly manage even the most complex hospitality operations.

Headquartered in Scottsdale, Arizona, Hospitality Solutions International has been an industry presence since early 1992 when it first produced Windows-based point-of-sale systems. In November 2000, HSI was acquired by MICROS Systems, Inc. Leveraging the financial strength and resources of MICROS, HSI continues to develop user-friendly, Windows-based products that include logical step-through design and easy touch-screen interfaces that are backed by uninterrupted Customer Support Centers.

Visit our website at www.hsi-pos.com to see all of our career opportunities and to learn more about us!
Hospitality Solutions International, a division of Micros Systems, Inc., is currently assembling spirited individuals who will stand by our commitment to ensure customers GET MORE superior service! This is an excellent opportunity for people who want to work in a challenging, people-friendly environment, have a passion for helping customers and want a career with growth opportunities! Currently we are hiring Implementation Specialists. Our Implementation Specialists travel 90% of the time, so flexibility is a must, as weekends and holidays are required.

DUTIES:
Documentation, including preparation of training outlines, of customer specific databases and report packages, based on customer specifications and established standards.
Analyze centrally developed Customer Specific database, reports, documentation, and related applications with Senior Implementation Specialist as required to ensure that all Customer requirements are met prior to system installation.
Modify computer database, and related reports and documentation as required to further prepare and ready the Customer’s system for installation.

Consult with Customers to determine and review hardware, software, or system functional specifications and obtain initial Customer sign-offs prior to system installation.
Conduct End-User staff and/or management training which includes staging and set up/breakdown of equipment, to ensure a smooth installation process and minimize post-installation support requirements.

Verify that all Customer equipment is installed and connected in accordance with manufacturer specifications and set standards and all environmental issues have been addressed/corrected before powering up Customer systems when specified on Scope of Work.

Provide “live” support coverage at Customer sites on and after the system “live” date as budgeted and required by the Customer to ensure a smooth transition to their new system and minimize post-installation support requirements.

Address Customer issues list and obtain final Customer sign-offs to validate their satisfaction with the new system.
REQUIREMENTS
Bachelor’s Degree and a minimum of 6 months related experience or an equivalent combination of education and experience.

Must possess current driver's license. Must have the ability and willingness to travel up to 90% of the time.

Background in POS vendor installation experience, systems training or support. HSI software knowledge is a plus.

Restaurant experience preferred.

Fully proficient technically. Strong accounting skills, computer training, familiarity with GUI environments and standard applications including familiarity of at least one POS application and its associated operating system.

Excellent verbal and written communication skills. Fabulous customer service acumen. Able to make a strong professional impression.

H.S.I./MICROS enjoys being an Equal Opportunity Employer m/f/d/v.