IT Tech I

Job Summary: Provides technical support for computer users at both a desktop and network level, including setup, helpdesk assistance and troubleshooting.

About Morongo Casino, Resort & Spa

California's newest Four Diamond Resort! Morongo Casino, Resort & Spa is a tribally-owned establishment, operated by the Morongo Band of Mission Indians, a federally recognized tribe. Our operation constitutes one of the largest and oldest tribal government-gaming properties in California.

We provide quality entertainment and exceptional service to our guests and a fun, fulfilling and safe working environment for our employees. We are the largest private-sector employer in the Banning-Beaumont region, currently employing 2,400 people in gaming and non-gaming tribal operations and significantly boosting the Riverside County/Coachella Valley economy.

As a direct result of our gaming-operation success, the Morongo tribe has eliminated welfare dependence on the reservation. We are dedicated to ensuring the continuing economic self-sufficiency of the Morongo Band of Mission Indians and to contributing to our local communities

Job Description

• Assists the MIS Manager to oversee and maintain the computer systems on site.

• Install software and document licensing of users.

• Install and network multi-user applications on LAN.

• Assist in testing hardware, software and network technologies.

• Able to terminate/patch panels/desktop connections and meter all cat5e/6 termination as needed.

• Add/Change/Move Telephones (Avaya DS G3) within the organization

• Add/Change/Move Voicemail and Security Settings on Avaya Audix Voicemail/Call Accounting System

• Maintain users and groups within 2003 Active Directory Network

• Maintain users email on Exchange 2003 Enterprise

• Maintain Users security profiles on AS/400/5250

• Maintain User Security and Support Time and Attendance System (Timeworks)

• Maintain Users in the ACSC Slot Accounting System

• Support Operations and Accounting/Audit in Slot Accounting System (ACSC)

• Maintain Users Accounts on Infinium Accounting System(gl/hr)

• Maintain and Support Infogenesis Point of Sale System

• Maintain User Accounts and Support on Multimedia Lottery System

• Maintain all work requests in MIS Helpdesk Tracking System (Track-it)

• Ability to maintain strict compliance to MICS

• Maintain and support In-house developed applications

• Maintain and support AS/400 Printers

• Maintain Network Security and stability

• Ability to train users in rudimentary use of all above Applications/Systems.

• Ability to perform routine and schedule preventative maintenance on all systems hardware, including printers.

• Interface with company departments as required, assisting users.

• Other duties may be assigned.
REQUIREMENTS
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Ability to maintain strict confidentiality of classified/sensitive information. Knowledge of operating systems and information processing. Ability to develop and maintain a pleasant and effective working relationship with staff and guests.

EDUCATION AND EXPERIENCE
Requires Bachelor’s Degree in Computer Information Technology or an equivalent combination of certification and experience. Two to three years experience in information processing or casino related experience preferred. Microsoft Certification is desirable.


Benefits include:

-Paid Vacation, Holiday, Sick & Personal Time
-Two Annual Employee Recognition Days
-401 (k) with Employer Match Schedule
-100% Medical
-100% Dental
-100% Vision
-FREE Lunch

Please note that we have open interviews every Monday to Friday from 08:00am to 4:00pm. Interviews are conducted on a first come first serve basis, and you will be required to fill out an original application before being interviewed. For directions: please call 800-252-4499 X 25350. We are located on the East side of the Casino in the back. Thank you for considering us for employment.

Contact:
Marni Noll
Employment Manager
Morongo Casino, Resort & Spa
49500 Seminole Drive
Cabazon, CA  92230
 
T 800-252-4499 X 25350 / F 951-849-5496
Email:  [Click here for email]