IT Desktop Support Specialist #59733

Autodesk, Inc. (NASDAQ: ADSK) is wholly focused on ensuring that great ideas are turned into reality. With seven million users, it's not surprising that 100% of Fortune 100 firms are Autodesk customers. For the eleventh consecutive year, Autodesk clients have won the Academy Award for Best Visual Effects. Autodesk is the world's leading software and services company for the manufacturing, infrastructure, building, media and entertainment, and wireless data services fields. Autodesk's solutions help customers create, manage, and share their digital assets more effectively. As a result, customers turn ideas into competitive advantage by becoming more productive, streamlining project efficiency, and maximizing profits.
Founded in 1982, Autodesk is headquartered in San Rafael, California. For additional information about Autodesk, please visit http://www.autodesk.com.

Title: IT Desktop Support Specialist #59733
Location: Petaluma, CA

Purpose of Job: Provide remote support to internal IT professionals concerning desktop hardware and office applications, and all aspects of IT infrastructure.

Essential Duties and Responsibilities: Include the following. Other duties may be assigned. Single point of contact for all IT infrastructure issues. Communicate directly with the customers concerning problems and their resolutions. Respond to telephone, email, web, and chat requests to provide level 1 and 2 technical, and user support for the following: Laptop and Desktop Hardware Common Office Applications Microsoft Office Outlook Internet Explorer Visio Symantec Antivirus Altiris Backup and Recovery Printers, Plotters, Fax machines WAN/LAN Wireless Connectivity Remote Access Cisco VPN Client Blackberry (voice, scheduling, and email) Active Directory Document all activity in the Problem Management tool (Remedy) Perform system and application administration 1.Active Directory 2.Exchange 3.Siebel 4.Clarify 5.SAP Develop process and solution documentation meeting approved format and content standards. Participate in meetings and team projects as assigned.

Requirements: BS/BA or equivalent 1 to 2 years experience in IT customer support or helpdesk. 1 to 2 years of progressive experience performing advanced troubleshooting and independently solving intermediate pc hardware and software problems. Proven ability to multi-task such as documenting/updating troubleshooting notes and converse on the telephone. Understanding of NT Domains, Active Directory, Exchange, Outlook, Office Suites, and interconnectivity technologies such as TCP/IP, DHCP, WINS and DNS. Ability to read, analyze, and interpret professional journals and technical procedures. Ability to write business correspondence and knowledgebase articles. Ability to effectively communicate information and respond to questions from groups of managers and customers. Ability to interpret and apply a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent time management, communications, decision making, and organization skills. Ability to use word processing, spreadsheets, and database programs. Current MCP or MCSE preferred.

Autodesk provides one of the most exceptional compensation and benefit packages, including stock options for all employees, 401k matching, six week sabbatical after four years of employment, domestic partner policy, on going employee training and development, flexible work hours and more!

If you are an extraordinary person who strives for excellence, please apply at http://www.autodesk.com/careers - Job #59733. Autodesk is proud to be an equal opportunity employer that is committed to a diverse workforce.
REQUIREMENTS
Please see above.