Helpdesk/1st Level Technical Support

Purpose: TEKsystems currently has multiple Helpdesk opportunities with one of our clients in the Columbus area.



Summary of Job Responsibilities:

Increase the productivity of Enterprise employees and/or external customers by providing support services on Enterprise technologies, infrastructure, and business and common applications. Support services includes on-going problem resolution, hardware and software installations/upgrades, and responding to the needs and questions relating to use of technology.



The following duties cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.



Front-line

1. Provide in-depth front-line technical support to diagnose, analyze, research and resolve computer problems for internal and external Enterprise customers.

2. Respond to the technical needs and questions of customers concerning their applications, equipment and access.

3. Provide the initial contact for non-primary hours of support.

4. Place hardware service calls for Enterprise equipment.

5. Communicate outage notification for major system outages to customers and management.

6. Initiate training in technical areas of specialization for customers and team members.

7. Provide input to documentation of support activities and processes.



Experience:

Prefer one to two years experience in related field.



Knowledge:

Internal working knowledge of mainframe, microcomputer, and/or network technologies and applications. In-depth knowledge required for two of the following: Microsoft Operating Systems and Office Products, Lotus Notes, Internet/Intranet, TCP/IP, and hardware experience with desktop and laptop systems. Proven ability to gain an understanding and knowledge of business specific environments we support. Proven ability to effectively and independently analyze and resolve problems, questions and requests received in respective systems. These problems may be handled via telephone or hands-on, depending on the nature of the problem, the location, and assigned duty. Proven ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Proven ability to operate, assemble, install, and perform problem diagnostics on microcomputer hardware and software. These may be new products or upgrades to existing products. Ability to learn system management tool, including problem tracking, service requests, and inventory. Ability and willingness to remain current on supported products and new releases through certification and additional training.



Skills:

* Effective communication skills; must be able to effectively communicate on the phone, in person, and in writing with all levels of people, both inside and outside of the organization.

* Advanced listening skills and customer service attitude and the ability to show sensitivity to users' questions and requests taking into account nonverbal messages and feelings.

* Advanced ability to accomplish expected operational, quality assurance, and service levels, not only individually but also in a team environment.

* Willingness to promote teamwork with others in own area as well as co-workers in other business units.



This is a short term contract opportunity. All candidates must be LOCAL to the Columbus area. We cannot work with sponsorship for this opening.Classification:ContractCompensation:
$12 to $15 p/h HourJoin TEKsystems© and get your career on the fast track. As the nation's premier technology execution company, we are passionate about deploying high-caliber IT and communications expertise. To satisfy our constant need for expertise, we actively seek talented technical professionals with all levels of information technology and communications skills. TEKsystems knows that every professional has different needs, so we'll work together to determine a suitable benefits package. We offer options to our technical professionals that could include: a health plan, 401k, provisions for vacation and holiday pay, and technical and professional training. With a foundation as the nation's largest IT staffing firm, we've become a billion-dollar services company by blending superior client service with an unrivaled ability to source and manage talent to precise specifications, resulting in successful technology executions. Allegis Group and its subsidiaries is an equal opportunity employer. M/F/D/V

Required Qualifications:
Skills Requirements:
WINDOWS NT, LOTUS NOTES AND CUSTOMER SERVICEContact Information
Contact:Spires,Amanda