Help Desk- right to hire, Temporary to EMPLOYEE

Help Desk for Consumer firm in a FUN and EXCITING INDUSTRY-SECTOR Leader North Central NJ client seeks help desk/support agents for a MISSION_CRITICAL-high-volume IT SUPPORT desk

Work is support: WEB/phone/email work supporting national offices & branches of the above companies.Support/Help desk agents may resolve issues such as: password issues,Local vs Global/Network printing problems,Remote Access {RAS-VPN}log-ins, IDs, Access issues, etcfor more difficult issues you will escalate calls to the appropriate group (WEB team, Network admins, etc).Support multiple domains consisting of approximately 40,000+ end users.Reset end user passwords for network and proprietary applicationsProvide timely, courteous web, phone & email support to users on a variety of software applications (MS Office including Word, Excel, Outlook), Internet Explorer, etcSupport proprietary applicationsRecord call information/diagnosis, resolution, etc in HEAT ticketing system. (will train if no exp)Troubleshoot connectivity issues including single workstation, printers, entire site/branch, or application using Windows XP Remote Desktop Connection, VNC Viewer, or Microsoft Netmeeting.Handle severity one issues as required including WAN/LAN troubleshooting.Ability to multi-task necessary in this high volume environment,Ability to update help desk database.Support Network peripherals-printers, etc;Resolve issues with OUTLOOK (key), MS Office, Web tools-Internet Explorer, Windows 95/98/2000/NT/Xp, MacAfee Antivirus, Exchange Help desk ticket system exp necessary, (They use HEAT, will consider REMEDY, Support Logix, Magic, etc exp) HEAT a big plusHtml a plus as support is also web based.Crystal Reports exposure/experience a big plus.

Spots open due to fulltime conversions (5 last month & 3 this month went fulltime!)and Promotions to Desktop, Exchange, etc teams--------------------------------------------------------------------------------------------* Please let us know if Parsippany is a realistic commute for you.These are right to hire jobs meaning 1st three months++(or longer) are contract at 17-19.50/hr based on experience(+ time & a half for approved OverTime (up to 29/hr for OT)/) then as soon as possible thereafter you may go fulltime with client at up to 45k or thereabouts as your skills and performance merit.Starting hours are 10-7pmThe availabilities on the team MAY Possibly cover hours: 2pm-midnight (within those parameters) Weekdays.Then MAY possibly rotate to possible weekend shifts on a 4 day workweek rotationMUST BE Open to these for at least the initial periodWe do Not charge a fee when you go fulltime so it works well for you and the client

Note-due to huge response not all applicants will receive a response, Qualified candidates with requested experience will be contacted as soon as possible
REQUIREMENTS
OUTLOOK (key), MS Office, Web tools-Internet Explorer, Windows 95/98/2000/NT/Xp, MacAfee Antivirus, ExchangeHelp desk ticket system exp necessary, (They use HEAT, will consider REMEDY, Support Logix, Magic, etc exp) HEAT a big plusHtml a plus as support is also web based.Crystal Reports exposure/experience a big plus. Blackberry supportNetwork Peripherals/printers, etc
-=Active Directory a BIG +