Help Desk Support Technician

Purpose: Summary Maintain the functionality of company workstations and laptops for end users.

Essential Duties and Responsibilities include the following. Other duties may be assigned..

Install hardware of personal computers and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.

Load specified software packages such as operating systems, word processing, or spreadsheet programs into computer.

Enter commands and observes system functions to verify correct system operation.

Respond to user inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.

Instruct users in use of equipment, software, and manuals.

Recommend or performs minor remedial actions to correct problems.

Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.

Replace defective or inadequate software packages.

Refer major hardware problems to service personnel for correction.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies :

Demonstrated proficiency in maintaining functionality of workstations and laptops under time constraints in a business environment

Analytical - Synthesizes complex or diverse information; Collects and researches data.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Technical school certificate and high school diploma; six months to one year related experience at a help desk; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should be fluent in MicroSoft Office applications and MS desktop operating systems.

Certificates, Licenses, Registrations

A+ computer certification preferred.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The environment is an office and manufacturing facility, the noise level in the work environment is usually quiet

Classification:
Contract-to-Hire

Compensation:
$15-20/hr. Hour

Join Aerotek CESM, one of the leading providers of engineering and engineering support professionals in North America. Due to our growth, we're constantly on the lookout for qualified professionals to place in contract, contract-to-hire, and permanent placement positions across a number of different industries. We know it's more than just your day-to-day responsibilities that can make or break a job. It's the support you get. That's the reason Aerotek CE offers a variety of benefits including medical, dental, optical, 401k, and many more. Don't put your career in the hands of just anyone, put it in the hands of a specialist. Join the Aerotek CE team! Allegis Group and its subsidiaries is an equal opportunity employer.

Required Qualifications:
Skills Requirements:
MS Desktop Operating Systems, A+ Certification, Computer Hardware Installation, EXCELLENT COMMUNICATION SKILLSContact Information
Contact:Carmody,Sean P