Help Desk Support Specialist (Call Center)

Help Desk Support Specialist (Call Center)
Chicago - Downtown

Here's a great opportunity! We're Kaplan Publishing, the leading provider of test prep books and study materials for a number of high-pressure and high-stakes exams.

Kaplan Publishing is a leading provider of licensing and continuing education training, certification, professional development courses, and compliance tracking for securities, insurance, financial services, legal, IT, and real estate professionals and corporations. Kaplan Publishing is a unit of Kaplan, Inc., a wholly owned subsidiary of The Washington Post Company.

We're currently seeking a Help Desk Support Specialist for our inbound call center who will be accountable for providing consistent support of company products and services to E-Learning customers in an articulate, friendly, helpful and timely manner which will create and maintain a positive impression of the Company.

As a Help Desk Support Specialist, you'll:Research student-related issues via email and phoneProvide support for school-related issuesContinuous evaluation and improvement of internal processesWork with customers to evaluate and improve processesExecutive reporting/trackingStudent-related escalationsSchool-related escalationsDirect technical calls appropriatelyHandle and direct internally referred technical calls appropriately
REQUIREMENTS
2+ years relevant experienceAssociates degree in Computer Science or related fields, or the equivalent combination of education and experienceDemonstrated in-depth knowledge and experience of Windows 2000/XP, MS OfficeExcellent written and verbal communications skills, as well as high attention to detailStrong enthusiasm for customer service, along with a clear desire to develop and grow in knowledge and experienceWe offer a great, highly-entrepreneurial environment, a fast-growing company, and an outstanding compensation and benefits package.

If you enjoy working in a dynamic and fast-paced environment that's focused on the employee and customer then apply on-line with your cover letter, resume, and salary requirements.

RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED!!!

For further information on our company, please see our website: kaplanpublishing.com.

***Please note that due to the expected volume of responses, we will contact only those candidates in whom we have further interest.***

Kaplan is an Equal Opportunity Employer.

Kaplan's global success is highlighted by growth from $100mm USD to $1.4b USD in just 9 years. That success is directly based upon our unique ability to attract and retain highly-qualified/-motivated professionals, a group of highly-talented individuals rewarded for both individual- and team-based achievements.
We'll provide you with the tools, challenges, opportunities and rewards to take your career into a great new direction. If you want to be part of an incredible success story, and a company driven to provide high-value business solutions for world-class clients, then we're the place for you!

Learning transforms lives - welcome to Kaplan Professional!

We're a world leader in licensing, continuing education training, certification, professional development courses, and compliance tracking for students, professionals and key corporations in financial services, insurance, information technology, real estate, and legal.

Kaplan Professional is a unit of Kaplan, Inc., a worldwide education services provider and a wholly owned subsidiary of The Washington Post Company (NYSE: WPO). kaplan.com