Help Desk Specialist

Duties and responsibilities:
• Identification, escalation, referral, and follow-up on level 2 desktop, network, and applications issues.
• Documentation of system configurations & inventory of all desktop hardware & software.
• Tracking & documenting support activities, using the help desk system.
• Obtaining hardware/software quotes and processing purchase requisition forms.
• Account administration.
• Maintenance/update of hardware/software inventory.
• Communicating with user population regarding system changes, outages and standards.


Job Requirements


Qualifications:
A Minimum of 2 to 5 years experience with the following:
• Must have provided customer support via telephone.
• Must have excellent written, verbal and interpersonal skills.
• Must have excellent organizational skills.
• Hands on experience with NT 4.0, Windows 2000 and Windows XP.
• Hands on experience with Microsoft Excel and Word.
• Strong skills required in critical thinking and analysis.
• Bachelor degree preferred.

Must be United States Citizen for Govt. Security Clearance.




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