Help Desk / Call Center Specialist

Burnham Institute for Medical Research, an independent, non-profit, public-benefit basic research organization, located in La Jolla, California, is seeking an a customer-service oriented individual to provide basic workshop, desktop and phone support for Mac and PC hardware and software.

Responsibilities include configuring Mac and PC desktop and notebook computers for use in TCP/IP network; performing software and hardware installations; troubleshooting/resolving issues with both hardware and software; and responding to user questions related to hardware and software. Additional duties include supporting Level 2 Mac/PC Specialists, coordinating workstation maintenance with outside vendors, maintaining software/hardware repair logs, assisting in workstation relocations, and assisting in phone programming, moves and installation.
REQUIREMENTS
Requirements include a Bachelor’s degree in Computer Science (or related field), strong communication and customer service skills, knowledge of common (especially Microsoft) office applications, and excellent organizational skills. Experience with PC/Mac operating system administration in a scientific computing environment strongly preferred.

The Burnham Institute for Medical Research offers a competitive salary and benefit package. To apply, please reference job code 2785707520061 and email resume to [Click here for email]. For additional information about the Institute, visit www.burnham.org.