Help Desk Analyst - (Berwyn) - (HE32648-760-PA)

Exemption: Non-ExemptSummary: Responsibilities will include troubleshooting and resolving medical clinical systems and desktop issues; documenting all issues in ticketing database; and researching, resolving, and responding to customer contacts received via telephone, e-mail and voicemail in a timely manner.

Qualifications:
1. At least 1 year of prior Help Desk and/or clinical experience
2. Ability to provide excellent customer service, both over the phone and in person
3. Self-motivated and detail-oriented, with excellent troubleshooting skills and the ability to think outside the box.
4. Familiar with PC hardware and software
5. Knowledge of the following is a plus: Novell, GroupWise, MS Office Suite, and Windows 98/2000, as well as any medical clinical experience
6. Preferably three to five years experience in the technical support and related fields
7. Ability to provide positive customer service and advanced communication, problem solving, and technical writing skills
8. Technical proficiency in relevant operating systems and applications

Job Functions:
1. Research, resolve, and respond to complex questions via telephone calls, e-mails, request forms, escalations
2. Provide support on electronic services, in accordance with current standards
3. Enter, track and resolve problems/questions in Service Center
4. Provide expert and creative solutions to user problems to ensure customer satisfaction and productivity

DaVita Inc. is the largest provider of dialysis services in the United States for patients suffering from chronic kidney failure, also known as end stage renal disease, or ESRD. We currently operate or provide administrative services to approximately 1200 outpatient dialysis centers located in 41 states and the District of Columbia, serving approximately 94,500 patients.

All this makes us the largest independent provider of dialysis services in the United States. Though we're proud of this standing, we have set our sights on a higher goal. We want to be the greatest dialysis company the world has ever seen. And we're accomplishing this through a shared commitment to our mission and values.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks. For more information about DaVita visit our website