Help Desk,AS/400/Unix/Linux/Network/Systems/NOC/CCNA/MCSE/A

Operations Technician

Responsibilities : Shift.Thursday-Saturday 7am-7pm,Alt Wednesday.Friday-Sunday7pm-7am,alt Monday.

· Assist and consult with customers in the design and implementation of customer architectures.
· Assist the customer in the physical layout and installation of their equipment in Companies secure cabinets.
· Provide Tier 1 and 2 support to customers. Ensure customer installations are in accordance with standard procedures and Service Level Agreements.
· Develop, maintain, and manage relationships with assigned customers.
· Primarily responsible for monitoring customer applications and operational architecture through a Network Operating Center (NOC) environment.
· Respond to alarms in accordance with department procedures.
· When appropriate, escalate issues quickly and efficiently in order to solve problems within Companies Service Level Agreement requirements.
· Issue trouble tickets when necessary. Maintain detailed logs and notebooks regarding customer applications, security, and operational readiness.
· Assist the Systems Engineer and Account Representatives, when necessary, in the sales process.
· Specific duties may include direct customer contact, explaining Inflows operational structure and abilities, and product demonstrations. Identify possible upsell opportunities.
· Ability to manage an aspect of facility support systems (HVAC, electrical, etc) May require liaison with the appropriate vendor.
· This position will be on-call for emergency response and may require shift work.
REQUIREMENTS
Qualifications :

· College Degree; H.S. Diploma/GED and/or equivalant work experience required.
· B.S. degree or equivalent work experience required.
· CCNA or MCSE certifications preferred.
· 2 years related work experience preferred.
· Basic AS/400 knowledge is a plus· PBX a plus
· Additional experience in the following areas a plus: Help Desk, Network Administration/Systems Administration, Technical Account Management, Electrical and HVAC
· Must possess strong customer service attitude and interpersonal skills.
· Must possess excellent written and verbal communication skills.
· Proven ability to execute multiple tasks efficiently and effectively.
· Proven ability to work effectively in a team environment.
· Demonstrated flexibility, organization and self-motivation.


Benefits : Healthcare, Dental, Prescription, Vision; 401(k) w/matching & vested w/in 12 months; Flexible spending account (pre-tax payroll deduction to be used for eligible, uncovered healthcare expenses, ChildCare; company-paid holidays and vacation; tuition reimbursement.