HELP DESK POSITIONS

Help Desk Analyst Provide Level 1 support to users in software, hardware, network systems and telephone systems. Maintain and coordinate use of check-out equipment like laptops, PDA's, projectors, etc. for users. Installation of computer Hardware and telephones for users. Coordinate repairs with external vendors on warranty and non warranty issue for PC's/Laptops/Printers. Provide assistance to other IT staff as requested in on various projects - like testing software scripts, hardware testing, etc. Elevate unresolved user issues to other IT staff as appropriate. Provide "after hours" support on a rotating basis with other IT staff members. (Requires working outside of normal business hours and overtime periodically) Other duties as assigned. Must have strong skills in the following area for Level 1 Help Desk. Technical Skills: Desktop Operating systems: Windows XP Network OS: NT/2000/W2K3, Active Directory environment. Complex Network environment with LAN, WAN and WLAN. Software: MS Office Suite, MS Outlook/Exchange Hardware: Knowledge of PC (Desktop & Laptop) architecture and hardware. Other: Knowledge of Ghost or similar imaging software.
Law firm needs Help Desk Specialist to answer phones and provide second/third level support Conduct second and third level troubleshooting procedures Monitor, diagnose, and resolve support requests from Corporate Support Provide desk-side support to resolve problems and answer support questions Test new applications and upgrades to existing applications Utilize help desk ticket system by inputting, updating and closing tickets Work with IT Hardware Analyst to complete computer adds and moves Provide exceptional customer service via telephone, e-mail and face-to-face interaction Implement projects as assigned Assist team and supervisor with projects Follow processes and procedures to maintain a consistent and stable environment Assist in documenting procedures thoroughly Apply analytical ability to examine technical data and determine solutions Provide desktop application support for local and enterprise software Responsible for administration of Goodlink device provisioning, troubleshooting, and service warranty issues Responsible for providing level 2/3 Help Desk support Prefer law firm experience. Send resume in Word format with salary requirements to tommie @ coddallas.com.
REQUIREMENTS
Level 1 Help Desk. Technical Skills: Desktop Operating systems: Windows XP Network OS: NT/2000/W2K3, Active Directory environment. Complex Network environment with LAN, WAN and WLAN. Software: MS Office Suite, MS Outlook/Exchange Hardware: Knowledge of PC (Desktop & Laptop) architecture and hardware. Other: Knowledge of Ghost or similar imaging software. Level 3 Help Desk Advanced support skills for MS Office product suit Windows XP troubleshooting along with hardware support Proven ability to diagnose and troubleshoot a wide range of hardware and software related problems Must have excellent interpersonal and communication skills (team player) Minimum of 3 years experience working at level 2/3 Help Desk Support Excellent customer service skills Self motivated, pro-active and able to handle concurrent activities Strong analytical and problem resolution skills Ability to communicate technical information to non-technical personnel Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment Bachelor's degree or equivalent experience preferred (but not required). Blackberry or Treo support Imaging Software (Ghost) Remote Support (Dameware, VNC) Citrix Troubleshooting (Client Side) User Account management (Active Directory) Law Firm Applications: DocsOpen, Concordance, Summation, Deltaview