HELP DESK ANALYST

Whether your skills lie in patient care or administration and you prefer to work in not-for-profit health care, CHRISTUS Health facilities may have a career opportunity for you. CHRISTUS Health and our facilities are committed to being an equal opportunity employer as part of our on-going mission. It is the policy of CHRISTUS Health not to discriminate on the basis of race, color, creed, religion, gender, orientation, disability, age or national origin.Work Schedule: M-F variousAverage Hours Per Week: 40Travel Involved: 0-10%Job Type: Full Time Relocation package offered:Category: Information ManagementJob Description: POSITION SUMMARY:The Help Desk Analyst is responsible for providing first level problem determination and computer support to any CHRISTUS Associate. This includes supporting the functionality and operational efficiency of assigned computer information systems and services and other Information Management technology and processes. The Help Desk Analyst is also responsible for the education of customers as to the solution of hardware/software problems by answering questions, interpreting operating instructions, and providing references in the operation and administration of their systems. In addition, this person must respond promptly to customer complaints and concerns; informing the customer of Help Desk processes; referencing information and documentation, and maintaining a customer-centric focus when performing his/her functions. This position is responsible for delivering high quality, cost effective solutions for common problems to all levels of users.The Help Analyst is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole. The Help Desk Analyst is expected to cooperate with other personnel and workgroups, to practice on-going self-development and to demonstrate behaviors that are aligned with The Company’s vision, mission, and values statementCHRISTUS Health is committed to providing meaningful benefits for you and your family and to sharing with you the prosperity you help create. We support our health care teams with competitive compensation and an outstanding benefits package.
Medical Health Coverage
Prescription Drug Plan
Dental Coverage
Vision Coverage
Long-Term Disability
Group Term Life
Accidental Death & Dismemberment
REQUIREMENTS
Skills: High school equivalency required.
Two years completed coursework in Computer Science or programming or equivalent experience required.
Knowledge of basic PC skills, familiarity with computer technologies, network environments and activities.
Good typing skills a minimum of 30 wpm required
Strong oral and written communications skills- minimum passing grade of 70 on basic office grammar test
Problem solving skills
Patience, strong customer service skills
Multi-tasking ability
Time management
Detail oriented
Interpersonal skills
B. Experience
One year Help Desk or Computer Troubleshooting experience required.
C. Licenses, Registrations, or Certifications:
None