Full-Time Field Service Technician II - Memphis, TN

Field Service Technician II

JOB SCOPE

Responsible for providing service on a wide range of industry products. Installs and resolves complex technical problems on new and existing systems including hardware, software and networking products. Ensures compliance with company technical and quality standards/procedures as well as the highest degree of customer satisfaction. This is an intermediate level position that works under general direction of a manager or lead FSR. Work is of a moderately complex nature.

SPECIFIC RESPONSIBILITIES

•Operates Windows/DOS and commercial off-the-shelf applications.

•Escalates calls within parameters.

•Installs and tests desktop products, mid-range systems, basic operating system software, network operating systems and associated peripherals.

•Performs backups and restores; corrects basic software errors; installs updates/patches and detects and eliminates PC viruses.

•Diagnoses and conducts complex repairs/upgrades; installs and removes systems and subsystems and implements engineering field changes.

•Printer installation and repair

•Monitors recurring faults, analyzes trends and develops resolutions.

•Provides work leadership and technical guidance to less experienced Field Service Representatives.

•Develops and maintains client relationships and identifies opportunities to extend existing service agreements. Communicates sales leads.

•Satellite repair and installation is a MUST
REQUIREMENTS
REQUIREMENTS

Typically requires technical school certification or equivalent and 3-5 years of relevant experience. Physical Requirement: Ability to lift and carry up to 50 pounds.

Must have own vehicle with valid drivers license and insurance.

Must be able to pass criminal background check and 3 year driving record check.