Full-Time Field Service Technician - Bethesda, MD

Field Service Technician

JOB SCOPE

Responsible for installing, maintaining and repairing desktop products including PCs, workstations, printers, terminals and associated devices. May also upgrade existing systems and conduct routine maintenance activities. Ensures compliance with company technical and quality standards/procedures as well as the highest degree of customer satisfaction. This is an entry level position that works under close direction of a manager or lead FSR. Work is of a relatively basic complexity level.

SPECIFIC RESPONSIBILITIES

•Conducts fault diagnostics and basic troubleshooting on desktop products.


•Repairs software configuration problems and detects and eliminates PC viruses.

•Escalates calls within established parameters.

•Installs, tests and configures desktop products including networked environments.

•Installs, tests and operates basic operating system software (DOS, Windows) and standard applications.

•Printer installation and repair

•Performs backups and restores on PC’s.

•Performs upgrades and conversions including replacement of components.

•Ensures strict control of assets and inventory through prompt turnaround of spares.

•Prepares and processes paperwork and systems.

•Identifies and pursues opportunities to extend existing services to clients and communicates sales leads.

•Satellite repair and installation is a MUST
REQUIREMENTS
REQUIREMENTS

Typically requires technical school certification or equivalent and 1-3 years of relevant experience. Physical Requirement: Ability to lift and carry up to 50 pounds.

Must have own vehicle with valid drivers license and insurance.

Must be able to pass criminal background check and 3 year driving record check.