Front Line Support Analyst

Answers customer calls to provide technical assistance and troubleshooting.

Coordinates technical support activity for in-house and field action investigation.
First line technical support to customer
Analyzes and recommends response to the customer complaint to ensure corrective action is performed to the complete satisfaction of the customer.
Stays in close contact with the customer base to provide complete closure to all complaints and/or issues.


Requirements:


High school diploma required
1-2 years of related experience
Commitment to excellence and high standards
Excellent written and oral communication skills
Ability to work with all levels of management
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
Acute attention to detail
Demonstrated ability to plan and organize projects
Ability to work independently and as a member of various teams and committees
Proven ability to handle multiple projects and meet deadlines
Effective interpersonal and communication skills.
Ability to work well with people.
Effective reading, writing, and math skills.
Ability to review printed documents.


Location: Flower Mound, TXType: CONTRACTDuration: Temp to HirePay Rate: DOEContact:Volt Services Group (Fort Worth Tech)