Flight Data Specialist

Honeywell is a diversified technology and manufacturing leader of aerospace products and services; control technologies for buildings, homes and industry; automotive products; power generation systems; specialty chemicals; fibers; plastics and advanced materials.The company is committed to providing quality products, integrated system solutions and services to customers around the world. Honeywell products touch the lives of most people everyday, whether you’re flying on a plane, driving a car, heating or cooling a home, furnishing an apartment, taking medication for an illness or playing a sport.Based in Morris Township, N.J., Honeywell employs approximately 100,000 people in 95 countries. Its shares are traded on the New York Stock Exchange under the symbol HON, as well as on the London, Chicago and Pacific Stock Exchanges. It is one of the 30 stocks that make up the Dow Jones Industrial Average and is also a component of the Standard & Poor’s 500 Index. Summary:



The Honeywell Global Data Center provides flight planning, communications, and cabin services for business jet pilots and flight departments. The Flight Data Specialist provides front line customer service for Global Data Center (GDC) subscribers. Services are provided to ground based and airborne customers, 24 hours a day, 365 days a year, using various communication methods (computer, telephone, fax, datalink and face-to-face). The Flight Data Specialist computes flight plan information, relays aviation weather, and time-critical aviation messages.



Responsibilities:

. Pre-flight and post-flight arrangements for flight crews and passengers

. Flight plan generation and filing via flight planning software

. Datalink Message relaying (Uplink and Downlink)

. Obtaining airport reservations

. Providing customers software and web site support

. Monitoring of computer systems and operating programs for problem resolution

. Contributing ideas for service and product improvements

. Attend/support various industry trade shows and GDC sponsored training seminars.

. Perform well in unstructured situations, anticipate future issues, and respond quickly during a crisis.

. Able to communicate both orally and in written form

. Prioritize time and resources.

. Handle multiple customer requests simultaneously and accurately.

. Work in an unsupervised environment

. Responsible for quality of service. Make adjustments as necessary during shift to maintain quality of service.

. Operate within standard operating procedures (SOPs).

. Communicate with peers, Duty Managers, Lead Duty Manager and Operations Leader

. Complete shift paper work.

. Participate in Process Improvement Teams

. Other duties as assigned







Various shift work required including days, evenings, graveyard, weekends, and holidays. Rotating shift work and overtime is REQUIREDJob Requirements Basic Qualifications:

Must be legal to work in the United States

Must be willing to relocate







Additional Qualifications:

2+ Years experience in aviation environment

Must work effectively in a team-oriented and fast-paced environment

AA Degree in Aviation Field (equivalent experience acceptable)

FAA Certified Dispatchers Certificate or Private Pilots License

Flight planning experience (both manual and computer generated)

Able to utilize a computer keyboard and telephone for extended periods of time.

Work well with others, be open to change, handle stress, and pressure situations.

Flight Operations or aviation services business experience preferred

Customer Service experience perferred





As an Equal Opportunity Employer, we are committed to a diverse workforce



Company Overview

Honeywell can trace its roots back to 1885, when an inventor named Albert Butz patented the furnace regulator and alarm. He formed the Butz Thermo-Electric Regulator Co., Minneapolis, on April 23, 1886, and a few weeks later invented a simple, yet ingenious device that he called the "damper flapper."


Here's how it worked. When a room cooled below a predetermined temperature, a thermostat closed the circuit and energized an armature. This pulled the stop from the motor gears, allowing a crank attached to the main motor shaft to turn one-half revolution. A chain connected to the crank opened the furnace's air damper to let in air. This made the fire burn hotter. When the temperature rose to the preset level, the thermostat signaled the motor to turn another half revolution, closing the damper and damping the fire. The temperature correction was automatic. Over the years, many Honeywell products have been based upon similar, but more complicated closed-loop systems.