Fire/Security Technical Service Representative - 1734 -

Honeywell is a diversified technology and manufacturing leader of aerospace products and services; control technologies for buildings, homes and industry; automotive products; power generation systems; specialty chemicals; fibers; plastics and advanced materials.The company is committed to providing quality products, integrated system solutions and services to customers around the world. Honeywell products touch the lives of most people everyday, whether you’re flying on a plane, driving a car, heating or cooling a home, furnishing an apartment, taking medication for an illness or playing a sport.Based in Morris Township, N.J., Honeywell employs approximately 100,000 people in 95 countries. Its shares are traded on the New York Stock Exchange under the symbol HON, as well as on the London, Chicago and Pacific Stock Exchanges. It is one of the 30 stocks that make up the Dow Jones Industrial Average and is also a component of the Standard & Poor’s 500 Index.

The Technical Services Representative is responsible for providing all aspects of Technical Support both internally and to our customers. This individual shall maintain and promote company quality objective in all activities associated with the conduct of company business, and conduct themselves in an ethical manner in compliance with applicable laws.

THIS POSITION IS LOCATED IN WESTWOOD MASS

Job Duties and Responsibilities:


Provide Engineered Systems Distributors and the Security Equipment Distributors technical support and assistance on installation/service/applications capabilities of our Fire Alarm product lines.


  Provide Field Factory Support with on-site technical support when required by Distributors. Travel may be required.


Provide internet/e-mail support as required.


Provide Technical Support to other company departments as requested.


Interface with Engineering, Manufacturing, Technical Publishing and Customer Service insuring customers receive up-to-date technical information in response to inquiries.


Assist in the technical documentation review of all products PID's, Data Sheets and literature when asked from Technical Publications, Product Managers, or Marketing when requested.


Keep abreast of NFPA, UL , MEA, FM, IND, and other approvals agency guidelines and listings by means of Code training seminars or on line review from approvals agency websites.


Identify system and component failure or program trends and relay information to appropriate departments.


Provide product assistance (Technical or Physical) at trade shows, training presentations or marketing presentations as requested.


Attend T.E.A.M. meeting with Engineers and training Dept once a quarter to be informed on product and software changes.


Help out in the Training classroom during daily 'lab periods' to assist Technical Trainers and get to know ESD's


Perform other duties as directed by supervisor.

THIS POSITION IS LOCATED IN WESTWOOD MASSJob Requirements

As an Equal Opportunity Employer, we are committed to a diverse workforce

THIS POSITION IS LOCATED IN WESTWOOD MASS



BASIC QUALIFICATIONS

Direct experience as a Technical Service Representative

Minimum of 2 years experience in the Electronics field

Minimum of an Associates Degree in Electronics, Electrical Engineering or a Technical Certificate in Electronicsa



ADDITIONAL QUALIFICATIONS

Certificates and Licenses Required:


Require NICET certification at Level 2 in Fire Alarm Systems within 5 years.


Valid U.S. Passport is required




Company Overview

Honeywell can trace its roots back to 1885, when an inventor named Albert Butz patented the furnace regulator and alarm. He formed the Butz Thermo-Electric Regulator Co., Minneapolis, on April 23, 1886, and a few weeks later invented a simple, yet ingenious device that he called the "damper flapper."


Here's how it worked. When a room cooled below a predetermined temperature, a thermostat closed the circuit and energized an armature. This pulled the stop from the motor gears, allowing a crank attached to the main motor shaft to turn one-half revolution. A chain connected to the crank opened the furnace's air damper to let in air. This made the fire burn hotter. When the temperature rose to the preset level, the thermostat signaled the motor to turn another half revolution, closing the damper and damping the fire. The temperature correction was automatic. Over the years, many Honeywell products have been based upon similar, but more complicated closed-loop systems.