Field Service Representive I-GFS

If you have always wanted to have the ability to help control your own compensation
and like to keep busy, then GFS has an incentive plan for you!

Getronics Flexible SolutionsGetronics Flexible Solutions (GFS) is a field service division within Getronics. GFS is looking for field service technicians that want to be part of a fast paced and challenging work environment. GFS offers a unique compensation plan that rewards productivity which consists of a base pay and a multi tiered incentive payment for closing calls.

Getronics is a $4 billion Information Technology (IT) service and solution integration company. We are a global company with over 28,000 people working in more than 30 countries. We have the highest client retention rate in the industry. Our international coverage extends to 120 countries through a network of service partners. Of our top fifty accounts, we serve 27 on an international basis and over 50% of our top 200 clients are multinational.

Getronics has the people, processes, and technology to be the single point of contact for IT requirements of any scale - local, national, or global.

Field Service RepresentativeProfileAre you a technically proficient individual looking for some excitement? If you're looking for a growth opportunity, a position where you can utilize all of your existing skills and an opportunity to learn, this is for you! Our Field Service Representatives are the "special forces" of our organization. We call upon them to provide a variety of services to our customers, including installations, repairs, or upgrades.We send them where they are most needed. You will be interfacing directly with our clients. This means you will work for multiple customers with many different types of issues in different physical locations. We need people who like local travel and enjoy the challenge of change.There are opportunities for career development, through our (GVU) Getronics Virtual University. We offer E-Learning resources for technical training that leads to professional certifications, plus self paced courses for interpersonal and business skills development.ChallengesWorking in an ever-changing environment, while exciting and interesting, poses some challenges. Our Field Service Representatives must learn about our customers quickly and effectively in order to be successful. You will need to have strong customer service skills and enjoy working independently as you will be working at our customer's sites.. One of the keys to your success will be your ability to listen carefully to the customer, understand the issues and implement the right solution.Actions and ResultsYou will be working on our customers' systems. Tasks will include, configuring and upgrading networks and network peripherals such as, POS Systems (Point of Sale), back office components, PC's (Personal Computers), Printers, Fax Machines, and Monitors. In addition, you will be performing upgrades to existing systems be it software or hardware.It may also be necessary to troubleshoot existing systems to re-establish email or other applications to a customers' system. The goal of these tasks is to provide service so you can enable our customers to do their job. They have a problem, they need a solution and it's up to you.Technical Skills and Qualification A+ certification preferred
1-2 years installation or repair experience of computer hardware and software
Requires a valid drivers license
Reliable personal transportation (for local travel) Mileage reimbursement
Ability to lift and carry up to 50 lbs
Installation of NIC cards
Experience with POS equipment. (preferred)
Ability to complete standard background and drug testing.Getronics is an Equal Opportunity / Affirmative Action Employer.Getronics does not accept unsolicited Agency Resumes. Getronics will not pay fees to any third party agency or firm. REQUIREMENTS
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