Field Service Representative IV

Field Service Representative IV
Minneapolis, MN

INTEGRITY ... COMMITMENT ... IMAGINATION ... TEAM WORK ...

As a global leader in the imaging technology and office automation industry, these are the qualities RICOH seeks in our staff. Recognized worldwide for high quality products and superior customer service, RICOH is committed to taking the lead in designing the future of this exciting and evolving industry. If you are a highly motivated professional with the talent we seek, now is the time to join RICOH!

As a Field Service Representative IV, you will be responsible for on-site post-sale installation, maintenance, and repair of company products and systems, including hardware, software, and networking products, including implementing solutions to a wide range of difficult service issues.

Responsibilities include:
Ensuring a high level of customer satisfaction by advising customers on preventative maintenance procedures
Using diagnostic tools, service aids, and product schematics to assess and resolve equipment and system failures
Maintaining current technical knowledge, certifications, and expertise on all product enhancements, technology changes, and new product introductions
Providing technical assistance and training as needed
Building a customer relationship based on trust, dependability, timely responsiveness, and sensitivity to their business needs
Providing assistance to less experienced field service repair associates for developing/improving proficiency in diagnostic techniques, parts utilization, planning, documentation, etc.

RICOH offers a competitive compensation package that includes base salary, medical/dental, 401(k), pension plan, and more. As part of our pre-employment process, we require that applicants agree to submit to drug and background screenings. We will contact only those who are a potential match.

E-mail: [Click here for email]
Fax: 973.882.2199

For more information on Ricoh Corporation career opportunities, please visit us online at www.ricoh-usa.com/careers

At RICOH, "equal opportunity" is more than a line at the bottom of an ad. It's a commitment we put up front. EEO M/F/D/V.

No Recruiters or Agencies, please.
REQUIREMENTS
To qualify, you must possess:
6 or more years of directly related experience with office equipment
High school diploma; Bachelor’s degree preferred
Electronics, similar vocational training, or equivalent experience
Certifications: Comptia A+, Net +
Effective communication, time management, organizational, and analytical skills
Strong teamwork and customer relations skills
Advanced knowledge of PC and associated software applications, and application of diagnostic tools
Knowledge of service organization practices and procedures

Only those candidates meeting the above requirements will be contacted. No relocation or visa sponsorship is planned for this position.