Documentation Analyst I- Customer Service

A documentation analyst designs, develops and maintains process and system documentation ensuring accuracy in the upstream and downstream processes.

Understands business processes and system issues to create documentation.
Understands upstream and downstream effects in order to ensure accuracy and implications of not performing the process correctly.
Authors and maintains process documentation in accordance with standards.
Participates in documentation review/ testing efforts and ensures issues are identified, tracked, reported on and resolved in a timely manner.
Supports the development of process documentation, including planning, work forecast, resource requirements, scheduling, review cycles, monitoring open issues and release of final versions.
Creates and/or supports documentation standards for ease of distribution, use and update.
Reviews all process documentation for clarity, accuracy and compliance with standards.
Coordinates cross-process documentation review/testing efforts and ensures issues are identified, tracked, reported on and resolved in a timely manner.
Provides management updates and reports on the status of projects/work.
Audits and maintains procedures and documentation for regulatory and contingency issues (eg, Business Continuity Plans, Hazmat documentation, etc.) Ensures that related documentation is always is cross-updated, for synchronization and accuracy.
Demonstrates sound judgment in methods, techniques, and evaluation criteria for obtaining results.


Working knowledge of business processes and SAP system.
Excellent attention to detail and organization skills.
Good analytical, problem solving, and organizational skills
Excellent writing ability, demonstrating ability to write in a simple and concise manner.
Graphic design skills desirable.
Strong interpersonal capabilities and ability to work cross-functionally with all levels of the organization
Ability to work under strict deadlines, as well as multi task and prioritize multiple projects.


Grainger is a Fortune 500 company and the leading broad line supplier of facilities maintenance products serving businesses and institutions throughout North America with sales of over $5 billion. Through its network of nearly 600 branches, large distribution network and multiple Web sites, Grainger helps customers save time and money by providing them with the right products to keep their facilities running.
REQUIREMENTS
Please see Job Description