Dispatching Specialist I

We are located in North Phoenix at I-17 and Thunderbird.
If you seek a rewarding opportunity to build a lasting career, have a thirst for adventure and the desire to prove yourself, consider joining EchoStar, a Fortune 300 company that has redefined the entertainment industry in the U.S. through our consumer brand - DISH Network. Through DISH Network, we serve over 11 million customers with the latest in satellite TV programming offerings and technology, providing better TV for all.



We aggressively recruit energetic, driven, intelligent people to meet the demands of our exciting industry and to help us reach our vision of changing the way the world communicates. To add to our team of talented people, we are currently seeking a DISPATCHING SPECIALIST in our Phoenix, AZ office.

Dispatches orders and relays messages and special instructions to mobile crews and other departments.

Prepares daily work order and distributes to service crew on a daily basis. Submits for approval in advance of activity date.

Schedules dispatch service calls and dispatches local and/or national service crews.

Answers and routes incoming customer calls to the right locations to ensure customer satisfaction.

Calls customers to inform them of delays when technicians are running late are will not be able to perform the install.

Calls or writes customer to ensure satisfactory performance of service.

Keeps record of service calls and work orders, and updates records to maintain accurate information.

Updates the dispatching grid based on the CSG E Connect report by exporting information to excel spreadsheet. Categorizes information, finds errors that need to be corrected, and submits to higher level dispatch employees for approval.

Informs upper level dispatch employees of arising daily problems.

Provide accurate information regarding services available, and fees associated with those services, as appropriate.

Other duties as required. This list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position.

The DISPATCHING SPECIALIST will benefit from:


FREE satellite TV system and programming

Medical, dental, and vision insurance

Flexible spending options and employee assistance plan

401(k) and employee stock purchase plan

Tuition reimbursement

Employee referral program

Training opportunities



job Requirements


Minimum qualifications to be considered are:


High school diploma or equivalent

Must be willing to work flexible hours





Please note: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands and fingers; and reach with hands and arms. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Requires intermediate computer expertise, including use of database, word processing, spreadsheet, and presentation applications; general office knowledge involving filing, data entry, operating multiline phone system and customer service. Self directed. Strong organizational, written and oral communication skills.




If you are inspired by opportunity, take pride in results, and strive to win, we invite you to apply today!