Desktop Support Tech Level II

Perform advanced computer and/or peripheral setups. Perform complex hardware repairs and maintenance on a wide range of Mac and PC-based computer systems and/or peripherals. Investigate, analyze, and resolve hardware and associated software issues. Review, prioritize, and resolve Help Desk requests; manage assigned workloads within designated work queues while providing adequate documentation of work in progress. Evaluate existing computer systems’ hardware/software; perform system upgrades based on client’s needs. Resolve configuration conflicts and errors. Perform miscellaneous job-related duties as assigned.
REQUIREMENTS


Bachelor’s degree in Business, Computer Science (or equivalent) and 3-5 years of experience is preferred, or equivalent combination of education and work experience. Must have expert knowledge in Mac OS X support and related hardware. At least one of these Apple certifications: ACHDS, ACTC, ACSA, ACDT, or ACPT is strongly preferred. Knowledgeable in current Microsoft Windows and Office products/platforms. Strong interpersonal skills and the ability to communicate effectively with diverse populations of faculty and staff, including the ability to communicate technical information to non-technical personnel. Ability to maintain confidentiality. Ability to multi-task. Team player with the ability to work independently as required.
HOW TO APPLY: Indicate position number and name on submitted documents.
E-mail, fax, or mail your resume to Human Resources.
E-mail: [Click here for email]
Fax: 847-578-3272
Mail address: Human Resources Rosalind Franklin University 3333 Green Bay Road North Chicago, IL 60064
Rosalind Franklin University is an Equal Employment Opportunity/Affirmative Action Employer