DRIVER SERVICES REPRESENTATIVE/BEAVEX

Summary
Effectively handles sourcing, screening, and contracting with Vendor/IC drivers. Responsible for documentation, record keeping, on boarding, and CourierBase management. Coordinates with terminal management and Corporate IC Liaison regarding proper Vendor/IC procedures and weekly settlement processing or issues.


Responsibilities:

Vendor/IC Relations

• Coordinate with Corporate to process settlement on a weekly basis; maintain correct budgeted settlements in CourierBase and input exceptions and codes as appropriate.
• Work together with management to ensure business needs are met by effectively contracting with Independent Contractors.
• Evaluate qualifications or eligibility of applicants to contract driving services for Beavex by verifying the validity of motor vehicle reports, driver’s licenses,insurances, background checks, W-9, registration, etc.
• Prepare and issue identification badges to Independent Contractors.

Operations / Customer Service

• Confer with customers, supervisors, contractors, and other personnel to exchange information and to resolve problems on a daily basis.
• Respond proactively to customer inquiries and/or complaints to create a positive experience for the customer.
• Communicate with terminal management and corporate IC Liaison to resolve Vendor/IC issues.
• Perform audits to ensure Vendor/IC's are completing routes as required by Beavex customers.
• Promote safe work activities and attend company safety meetings.
• Ensure that the policies and procedures as defined in the Company Operations Manual and Employee Handbook are consistently followed.
• Other duties/tasks as assigned.

Technology

• Implement CourierBase software by maintaining up to date and accurate driver profile information such as: contact information, insurance, license, registration, and deductions.
• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
• Utilize electronic mail, telephones, CourierBase software, scanners, and other communication tools effectively on a daily basis.
• Demonstrate or explain use of equipment, technical devices, scanners, palms, computer software, etc.

Administrative

• Utilize Beavex software (CourierBase) to maintain records, reports, or files regarding independent contractors, customers, routes, settlement, deductions, etc.
• Manage inventory of office supplies and Vendor/IC uniforms, making orders when needed.
• Send Corporate the paper files for Vendor/IC’s.
• Uphold proper procedures upon notification of Vendor/IC termination, such as entering accurate termination data into CourierBase, faxing termination form to corporate, ensuring all equipment is returned, checking Nextel coverage, and verifying last settlement check is sent.
• Prepare, compile, analyze, and submit reports on work activities, operations, service, and work-related accidents.
• Answer telephones, direct calls and take messages.
REQUIREMENTS
Education, Experience, and Skills:

• High school diploma or GED required
• Associates degree or other vocational/technical school training beyond high school strongly preferred
• 2-4 years of customer service / administrative work experience
• Experience in logistics/transportation industry a plus
• Knowledge of the structure and content of the English language
• Computer skills including: Microsoft Word, Excel, Outlook, PowerPoint, and Access
• Strong organizational and analytical abilities
• Knowledge of administrative procedures and systems
• Knowledge of principles and processes for providing customer service
• Excellent verbal and written communication skills and mathematical aptitude
• Handle light lifting on occasion


Travel Requirement: 0 - 5% - Minimal travel required, if any.
Work Environment: Office