Customer Svc Rep-WLS (R) Longview, TX

ALLTEL is a customer-focused communications company with more than 12 million customers and $8 billion in annual revenues. ALLTEL provides wireless, local telephone, long-distance, Internet and high-speed data services to residential and business customers in 26 states.
At ALLTEL, you'll find an enthusiastic, creative atmosphere where employee individuality is encouraged through down-to-earth leadership. We're a team at ALLTEL. From high-tech development sales and service to financial accounting, to challenging information technology and upper-level management, our team-oriented philosophy includes more than 20,000 employees throughout the world.Handles inbound calls in a call center environment on a variety of subjects. Resolves customer inquiries, billing issues and product/service concerns. Explain and sell products and services to new and existing customers. Access and update customer accounts through computer based systems with the customer on the phone. Gains and maintains product/service knowledge, working knowledge of telephony technology and industry updates. Other duties as assigned.Minimum Annual Pay: $22,300.00
Minimum Hourly Pay: $10.72There is no relocation package offered for this position.
REQUIREMENTS
Minimum Requirements:Good telephone communication skills and customer interface ability. Ability to manage multiple priorities in a fast paced environment, use proper discretion in evaluating/elevating customer issues, work as a team player, and defuse difficult situations. PC skills (Windows), 10-key and keyboarding skills. Must be able to type a minimum of 45 wpm. The ability to take initiative and accountability in obtaining general knowledge of billing systems and order entry. Must be able to work flexible hours on a rotating schedule including evenings, holidays and weekends. Also, overtime may be required.Education:High School diploma or equivalent and at least 6 months experience. College hours or a college degree may be substituted for experience as deemed appropriate.Qualifications:At least 1 year of call center experience, preferably in the telecommunications industry. Relevant systems knowledge. Bilingual (Spanish/English) skills a plus. Sales experience a plus.