Customer Support

Customer Support Are you the go-to person in a time of need and only believe in providing superior customer service and support? If so, we want YOU to join our team of Mortgage Experts at Quicken Loan/Rock Financial. Our Mortgage Bankers are trained to analyze the needs of our clients and provide them the best financial solutions/support for their individual situations.

Quicken Loans is one of the largest full service residential mortgage lenders in the United States and is consistently ranked the #1 online mortgage lender nationally. Its local branch division, Rock Financial is the largest mortgage company in Michigan. Quicken Loans has been ranked near the top of the FORTUNE Magazine list of "100 Best Companies To Work For" for the past three years. In fact, this year we were ranked the fastest growing company on the FORTUNE list!

At Quicken Loans, our team members work hard and play hard.

Our team members are naturally outgoing and enthusiastic individuals, working in an energized environment that we fuel with great incentives, trips, events, parties and promotions. We reward team members for providing superior client service, recruiting great talent and for referring friends and family to Quicken Loans for expert mortgage advice and information.

Quicken Loans provides a positive, entrepreneurial environment, where team members are encouraged to build a business within a business, and everyone is expected to contribute creative ideas every day.

Every time our Mortgage Bankers speak with our clients, they have the opportunity to help them save money, better "manage their mortgage," or buy their dream home, thanks to a wide array of innovative loan programs offered by Quicken Loans.

This is a demanding position; there are many clients in need of consultative advice from our expertly trained Quicken Loans/Rock Financial Mortgage Bankers, equipped with our state-of-the-art technology.

As a Quicken Loans Mortgage Banker there will be NO COLD CALLS. Our marketing team generates interest in our programs and services nationwide, and furnishes you on a daily basis with inquiries from clients with immediate home financing needs. As a Rock Financial Mortgage Banker you will utilize the strong brand recognition locally to help you build a successful portfolio of clients. Depending on your background and skill set we will work together to determine the right fit for you, as either a Quicken Loans or Rock Financial Mortgage Banker.

Everyday, our Mortgage Bankers:

Consult with and cultivate an on-going financial services relationship with clients through the delivery of world class client service;

Conduct effective interviews and needs analysis;

Conduct credit, underwriting and financial analysis, and assist the client through the loan application process;

Evaluate alternative loan programs and financing options (from a wide range of available programs) that are affordable and that meet the client's needs/objectives;

Educate and advise clients on those alternative loan programs, financing arrangements, and loan pricing options that meets the clients needs/objectives;

Educate and advise clients on the home buying process, the latest in home financing, and how to better manage their mortgage (i.e., the liability side of their personal financial statement);

Assist clients throughout the loan process from application to closing; troubleshoot transaction issues on behalf of the client in order to achieve client's financial goals;

Manage and coordinate others to the transaction (such as real estate agents, title companies, appraisers, inspectors, etc.);

Provide services and originate loans in all 50 states; and

Promote the loan programs and financial services offered by Quicken Loans/Rock Financial.Job RequirementsOur Mortgage Bankers are energetic and enthusiastic because they love what they do and truly care about helping our clients and the team members they work with. If you're the type who consistently shows initiative, has the ability to work independently, and has the ability to prioritize and manage your own business inside our large successful business, this could be for you. Make no mistake, the work is challenging but the rewards are significant. This could be the hardest job ... you'll ever love!

In addition to a base salary and incentive package that averages $45,000-$55,000, Mortgage Bankers in their first year, typically receive:

Intensive five-week industry-leading interactive mortgage banking training;

On-going training and career development;

High quality mortgage inquiries and strong brand awareness through a multi-media marketing machine;

Incentives, rewards, contests, including trips, events and cash prizes; and

An excellent benefits package.

We'll give you the tools you need to succeed. You bring the commitment and the desire.

We have opportunities for Mortgage Bankers in our Livonia, Troy, Farmington Hills and Auburn Hills offices.

If you want to help our clients better manage their mortgage and home financing needs and you'd like a chance to earn excellent money by joining a company that ranks near the top of FORTUNE Magazine's list of "100 Best Companies To Work For" -- PLEASE APPLY NOW.

You'll be directed to our Online Career Profile that you will need to fill out in order to apply. This process takes less than 2 minutes. Once you apply, you'll hear from us within days if your profile matches our needs and requirements..

Quicken Loans/Rock Financial is an equal opportunity employer.