Customer Services Representative - Temporary / Part Time

Watson Wyatt is a global consulting firm focused on human capital and financial management. We specialize in three areas: employee benefits, human capital strategies and eHR.

We combine human capital and financial expertise to deliver business solutions that drive shareholder value.

Watson Wyatt has approximately 6,000 associates in 32 countries. Our presence is not just far reaching - it is also the deepest in the business.

We recognize the value of diversity in our workforce, and encourage all qualified candidates to apply. We thank all candidates who choose to apply, however, only those selected for a further interview will be contacted.
Job Posting ID: 3036

Position: Customer Services Representative - Temporary / Part Time

Physical Location: San Diego, CA

Employment Status: Regular Part-Time

Minimum Experience Required: 1 year

Minimum Education Required: High School Diploma

Qualifications

Excellent ability to communicate effectively using the English language with a strong customer service focus
Strong analytical skills
Working knowledge of defined health and welfare and pension plans a plus
1-2 years in a customer service setting
Proficiency in the use of computers and Microsoft Office programs (specifically Excel and Word)
Strong attention to detail
Ability to type 35-40 wpm
Ability to understand and follow oral and written instructions
Ability to successfully work in a team environment
Ability to work a flexible work schedule and be punctual to work
Fluent in Spanish a plus
Bachelor's degree preferred


EEO/AA EMPLOYER, M/F/D/VPosition Overview

Provide customer service support for client pension or health and welfare plans.


Responsibilities
Perform customer service support and meet clients' day-to-day administrative needs with respect to defined benefit plans
Respond professionally to customer inquiries/complaints received via phone, e-mail or other communication devices and ensure that appropriate action is taken, including follow up
Research participant questions and plan issues
Maintain complete and accurate case notes
Work closely with other customer service representatives and client representatives
Perform weekly/monthly importing/exporting of data to clients & vendors and processing of benefit kits
Complete special projects as needed
Communicate on a proactive basis
Participate in team meetings and training
Read and understand the client's plan documents, amendments, or online knowledge base tools, etc.
Follow procedures and guidelines
Able to comfortably question the customer in an encouraging manner so as to affect a positive relationship and establish a comfort level to gain the customer's confidence
Possess the ability to analyze and solve problems in a changeable work environment
Possess a cooperative and positive attitude towards customers and team members
May serve as the primary liaison with administrative team and external contacts (clients, vendors, etc.)
Responsible for distributions of Call Center reports
May be responsible for training other CSR's as necessary in communicated client changes
May be required to participate in client status meetings
Perform other duties as assigned

REQUIREMENTS
Please see Job Description