Customer Service Team Leader

Whole Foods Market is seeking a skilled and proven leader to run our new Fair Lakes, Virginia Customer Service Team. Our Fair Lakes store will be the premier destination in the company, and the Customer Service Team Leader (CSTL) will have the excitement and responsibility of leading the way for the customer experience. The CSTL will ensure that Whole Foods Market’s Core Values are felt in the Front End of the Store. We believe in having a greater purpose than simply selling great food. If you are a Customer Service Team Leader that has proven his or her ability to dream big and execute even bigger, we want to speak with you. This position requires complete accountability for all aspects of Customer Service including, but not limited to the following: Team Member Development, Financial Leadership, Merchandising and Marketing Leadership, Communication, Community Outreach, and compliance with all regulations and policies. The successful applicant will have strong leadership experience in a retail environment, knowledge of and a passion for high-quality food, and a commitment to extraordinary customer service. Will do the following principle duties and responsibilities: Team Member Development 1. Consistently communicate and model Whole Foods Market vision and goals. 2. Recruit, interview, select, train, develop and counsel Team Members in a manner which builds and sustains a high performing team and minimizes turnover. 3. Establish and maintain a positive work environment, which sustains an exceptionally high level of Team Member morale. 4. Select and develop Assistant Team Leaders and Supervisors as potential Team Leaders- train your replacement. 5. Thorough and complete documentation in support of Team Member discipline and counseling activities. Merchandising 1. Support regional vision and execute all regional directives and programs to increase basket size and store sales. 2. Maintain sales areas in and around the Front End to maximize sales and minimize spoilage. 3. Sustain exceptional level of knowledge/awareness of relevant competitors and industry trends regarding services offered, POS technology, etc. 4. Maintain accurate files/notes on ordering, scheduling, holiday needs, etc. Financial Leadership 1. Manage labor to achieve targets, schedule effectively and maximize service and sales. 2. Manage packaging usage and storage to minimize expense. 3. Submit all required reports and data within required timelines, in store and regional requests. 4. Accurately perform inventory of entire department as required. 5. Manage ordering process to meet Whole Foods Market quality standards, maintain competitive pricing and achieve targeted sales. Communication 1. Establish and maintain a collaborative and productive working relationship with Store Leadership, Coordinator, Team Leaders and all Team Members. 2. Communicate all team objectives and relevant information clearly to Team Members in a timely manner (team meetings, bulletin boards, newsletters, logbooks, etc.). 3. Establish and maintain positive and productive vendor relationships. 4. Model an attitude and behavior that communicates Whole Foods Market vision and goal for success.
REQUIREMENTS
1. 2 years relevant experience as a Team Leader, Assistant Team Leader, or supervisor (or equivalent). 2. Action plan for hiring team and proven success with team recruitment and selection. 3. Able to work a flexible schedule, including nights, weekends and holidays as required. 4. Knowledge of Cash Office operations, including trouble shooting, banking procedures, etc. 5. Exposure to schedule writing, labor targets, effective scheduling in accordance to store sales. 6. Knowledge and ability to utilize available reports to enhance scheduling and Team performance, such as IBM reports, JDA, etc. 7. Excellent verbal and written communication. 8. Strong organizational skills. 9. Basic computer skills. 10. Analytical ability and proficiency in math. 11. Excellent interpersonal skills necessary for good customer and team relations. 12. Excellent communication skills and willingness to work as part of a team. 13. Capable of teaching others in a constructive and positive manner. 14. Ability to sell proactively and communicate effectively with customers. 15. Familiar with company purpose, policies standards and merchandise. 16. Able to prioritize efficiently and delegate responsibilities. 17. Demonstrated decision-making ability, leadership skills and ability to prioritize. 18. Ability to perform physical requirements of position. 19. Ability to operate all necessary equipment.