Customer Service Team Lead/Imaging (2nd Shift) - Charlotte, NC

Your interest in Pitney Bowes Management Services (PBMS) shows you're ready for an exciting, challenging career.

PBMS is a division of Pitney Bowes, Inc., a strong company with an 80+year history in mailing that expanded into all aspects of document management. PBMS provides business services to various companies and organizations by focusing on solutions through technology, processes and people.

What exactly are business services? In short, we handle the administrative responsibilities of a business - managing a company's mail and distribution center, running a copy center, delivering faxes, ordering and stocking supplies, and more. PBMS also offers other business solutions, including high-volume print and production mail, records management, desktop publishing, electronic documents, and business recovery services.

What's the result? PBMS lets customers focus on growing their businesses while our teams support their operation.

Key responsibilities may include:




Responsibilities

Leadership role for all site-specific activities.Reports to the Imaging Services Manager.Balance workload; provide guidance and direction to team; serve as focal point for communication with customers and company personnel.Deploy staff as required while prioritizing workload assignments.Act as workflow coordinator to manage projects as needed outside normal duties.Ensure operating and quality standards are met base on service objectives.Maintain accuracy of required reports for volume tracking, maintain daily logs of measurements and other accountable items.Ensure the highest level of customer care.Ensure adherence to business guidelines, safety and security procedures.Responsible for all aspects of equipment; make appropriate equipment recommendations.Provide constructive feedback and recognition to team.Responsible for writing performance appraisals and disciplinary action for team membersResponsible for timekeeping functions of teamsProvide manager with information and recommendations on HR and/or client related matters.Support financial results by minimizing site waste and rework.Strong attention to detail and knowledge of imaging practices and procedures is required.Experience with IPRO, Doculex or IBML scanning softwareFamiliar with imaging concepts, practices and procedures.Scans documents (feeds pages into scanner) at targeted productivity levels.Reviews scanned images for quality and verify that all pages have been scanned.Responsible for ensuring the quality of the scanned images for client databases.Some keyboarding is required.Responsible for maintaining appropriate logs.Disassembles and reassembles document groups.Good computer skills are required. Provides feedback and instruction (written and verbal) to employees performing scanning function.

PBMS provides on-the-job training and structured training classes. New employees learn excellent customer service practices and study how to run mail, copy or fax equipment.

With the right attitude and the will to perform job functions accurately and effectively, PBMS offers a tremendous opportunity for you -- the chance to succeed with a solid, stable company that provides world-class services to the top companies in the U.S. and abroad.

PBMS offers a competitive salary and excellent benefits including Medical, Dental, Time Off with Pay, 401K, Tuition Reimbursement, and much more.

PBMS is an EEO and Affirmative Action Employer that values diversity in the workplace. Women and minorities are encouraged to apply.

REQUIREMENTS


PBMS is currently seeking Customer Service Team Leaders who are customer service oriented and career-minded; and, who are able to work in a fast paced production environment.

The successful candidate must be able to demonstrate the following qualifications:
High school diploma or equivalent (GED) preferred, Associate degree preferred
2 years leadership/supervisory experience preferred

Ability deploy staff as required while prioritizing workload assignments
Minimum of 1-year customer service experience required

Minimum of 1-year of Imaging/scanning experience preferred

Strong attention to detail and knowledge of imaging practices and procedures required

Keyboarding/computer skills are required

Ability to communicate both verbally and written with customers and company personnel
Ability to effectively work individually or in a team environment
Ability to handle multiple projects simultaneously
Strong organizational and administrative skills
Basic mathematical knowledge

Overtime and weekend work required as needed
Ability to meet employer's attendance policy
Computer proficiency in email environments/lotus notes, windows, Ipro and MS Word/Excel preferred

A valid drivers license with a clean driving record required

Lifting or moving objects up to 55lbs

Ability to adhere and administer companies policies and procedures
Standing for long periods of time
Significant walking

Willingness to submit a pre-employment drug screen and criminal background check