Customer Service Supervisor BDL

Functional Area: Customer ServicePosition Description: Responsible for the supervision, direction and monitoring of personnel to ensure our customers are receiving the best possible service. Responsible to ensure personnel comply with established rules and regulations. Plan and coordinate operational activities and communicate with other station personnel, other departments and vendors as required. Responsible to ensure the protection and security of customers and company property at all times. Ensure quality service is provided in all areas of responsibility including facilities, customer handling, equipment and appearance of personnel. Responsible for maintaining station records, completing reports and any other administrative support required by Station Management. *****************Preferred Qualifications**************************** Must be full-time employee (including full-time employees displaced to part-time&full time employees on furlough). Associates degree or higher. Three years of experience as a US Airways Customer Service Agent. One year of management or supervisory experience. A working knowledge of ticket counter/ gate procedures (including training personnel). Currently performing a CSS or Mainline Express Supervisor function
REQUIREMENTS
Union: YesEducation: High School Diploma/GEDExperience: 3 - 5 YearsPosition Requirements: High chool diploma or GED.
Three years of experience in an airport and /or customer service environment.
May not be on an attendance level.
Must have at least an average rating on the most recent performance evaluation.
Must remain in the position of one year.
May not be on a disciplinary level.