Customer Service Representative Supervisor

For years, Rotech has been a national leader in providing home medical equipment, respiratory equipment and services, and respiratory (nebulizer) medications for home use. More than 4,300 employees of the Rotech family of hometown companies contribute to delivering quality service and the best in professional patient care through more than 500 locations in 48 states across the country.

We are looking for a Customer Service Representative Supervisor who will be responsible for overseeing and participating in customer service activities, maintaining company policies and procedures and monitoring information intake for patients, referral sources and third party buyers.

The CSR Supervisor's essential duties and responsibilities include:
Complying with all applicable company policies, procedures, and patient protocols.
Complying with all current government/state regulations and professional standards involving patient care and information intake.
Developing and maintaining working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement.
Receiving telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information).
Working cooperatively with physicians, patients, office staff, and other personnel.
Monitoring held items for additional information and review.
Maintaining ongoing log of referrals and discharges.
Participating in Performance Improvement program to meet company and JCAHO standards.
Assisting in securing necessary billing documents and annual oxygen orders on a regular basis.
Conducting quality control checks on subordinate paperwork.
Reviewing paperwork for completion and accuracy as it pertains to policy.
Troubleshooting problems regarding orders, supplies, and insurance billing.
Ensuring courteous and efficient service is provided to patients and referrals.
Assisting in resolving patient equipment problems.
Exercising initiative and sound judgment to obtain desired objectives of all patient services and other patient care areas.
Supervising Customer Service Representatives.
Performing other duties as required.
REQUIREMENTS
Applicants need a minimum of a high school diploma or equivalent along with 3 or more years of experience in the medical field or with medical terminology.


Effective communication skills (oral and written) and the ability to maintain a professional working relationship with others are a must.


Additional necessary skills and abilities include:
A valid state driver's license
The ability to file accurately, perform general office functions, maintain records, and understand reimbursement requirements
Knowledge of Microsoft Windows and Office programs
Familiarity of multi-line phone system
Basic knowledge of fax/copier machine operation

Rotech offers:
* Competitive Salary * Opportunity for Growth * Comprehensive Benefits * 401K *

EOE/AA

Make the right move, contact us today!