Customer Service Representative, Personal Market

Make a difference each and every day in people's lives!

Are you looking for a career, not a job? We are looking for a dedicated Customer Service Representative in our busy Brookfield, CT office to consult with our existing customers on their existing Auto and Home policies. The selected candidate will provide timely and accurate guidance and service to policy holders for a variety of Personal Lines products, plans and programs.

Liberty Mutual provides an environment that is friendly, helpful, and treats both customers and employees with dignity and respect. The Service team works hand-in-hand with the Sales department and speaks with customers in everyday language that makes it easy for them to understand. Our team is known for going the extra mile to exceed customer expectations.

At Liberty Mutual we have career paths that are designed to help you grow. As a Liberty Mutual employee, you're in charge of your own success.

See Yourself:

o Helping our customers by identifying and analyzing their needs to ensure high customer satisfaction, growth and retention of business
o Being recognized and rewarded for providing exceptional customer service while identifying cross-selling opportunities
o Being part of a fun, positive team environment
o Getting an opportunity to build a career with a great company

What it takes:

o Associates or Bachelors degree highly preferred
o Previous insurance or customer service experience preferred
o Property & Casualty insurance license or ability to obtain appropriate insurance licensing
o Hard work, honesty, integrity and unwavering business ethics
o Superior problem solving skills
o Excellent communication skills and a positive, friendly personality
o Multi-lingual skills are a plus

What's in it for you:

o A base salary (commensurate with experience) plus annualized incentives
o Outstanding benefits including 401(k) (company match) and company paid pension plan
o Career advancement through our promote from within philosophy
o Recognition programs for top performers including bonuses, trips to world class resorts and other awards
o Paid training and licensing
o Tuition reimbursement

Liberty Mutual was ranked 28th Best Company to work for by Money Magazine.
We are also ranked 39th on Equal Opportunity Magazine's annual Top 50 Employers list.
REQUIREMENTS
Associates degree in a business related field or a minimum of 2 years related work experience is required. Working knowledge of Personal Lines insurance products, plans and programs in a customer service environment is desired. Ability to review, record and organize data from a variety of sources with no prescribed format is essential. Excellent communication, interpersonal and influencing skills are required.

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following: 401K and retirement plan, Accidental death & dismemberment insurance, Credit Union membership, Dental coverage, Dependent life insurance, Disability insurance, Discounts on automobile and homeowner's insurance, Employee life insurance, Long-term care insurance, Medical coverage, Paid time-off, Pay-for-Performance, Reimbursement accounts, Tuition reimbursement, Vision care coverage, and Work/Life resources.

"Helping people live safer, more secure lives" since 1912, Boston-based Liberty Mutual Group (libertymutual.com) is a leading global multi-line group of insurance companies whose largest line of business is private passenger auto, based on 2004 net written premium.

As of December 31, 2005, Liberty Mutual Group had $78.8 billion in consolidated assets and $21.2 billion in consolidated revenue. Liberty Mutual ranks 102nd on the Fortune 500 list of largest U.S. corporations based on 2005 revenue, and is the eighth-largest personal lines writer and fifth-largest commercial lines writer in the U.S. based on 2004 direct written premium. Liberty Mutual Group today employs more than 39,000 people in more than 900 offices throughout the world.

The company has received financial strength ratings of "Excellent" (A) from the A.M. Best Company, "Good" (A2) from Moody's Investors Service and "Strong" (A) from Standard & Poor's.

Liberty Mutual Group operates under a mutual holding company structure, owned by its policyholders. The three principal insurance companies of the group, Liberty Mutual Insurance Company, Liberty Mutual Fire Insurance Company and Employers Insurance Company of Wausau, each are stock insurance companies under the ownership of Liberty Mutual Holding Company Inc.

Liberty Mutual Group operates through four strategic business units with no single unit contributing more than 30 percent of net premium written: Personal Market, Commercial Markets, Agency Markets, and Liberty International.