Customer Service Representative - German Speaking

Funcom Inc is currently on the lookout for fluent German speaking customer service representatives (Game Masters) for our Durham, NC office. The position reports to Funcom's Customer Service Manager; with responsibility for the roles of customer service (in game/email/billing) and community building to provide world class support of our Massively Multiplayer Games.

Funcom can offer you an energetic working environment filled with highly skilled and dedicated colleagues. We focus our energies on making the best computer games ever. Other keywords are continuous learning, self-development both personally and professionally, as well as competitive result-based reward systems with focus on effort and performance.

Please apply in English (email only) with the title of the position in the subject line. Attach your resume and cover letter. Please allow a few weeks processing time.
REQUIREMENTS
Required knowledge:

* Fluent German skills, both written and oral
* Candidate must have excellent written and oral communication skills
* Knowledge of Customer Service policies, techniques, and procedures
* Highly organized
* Good people skills
* Self motivated with a strong work ethic
* Flexibility with scheduling

Preferred knowledge:

* Knowledge of and enthusiasm for MMORPGs
* Knowledge of working in a global thinking environment
* 2 or more year’s customer service experience within the online computer games entertainment industry
* Above average IT skills
* Practical familiarity with German culture

Common for all positions, you need:

* to have a passion for games
* to relocate to Durham, NC
* to have good English written and oral skills
* to be able to work in (large) teams