Customer Service Representative (140822-551)

Company Information


Take charge of your career and grow in new directions by exploring opportunities within a growing Life Sciences Company...

Cambrex Bio Science Rockland, is a subsidiary of Cambrex Corporation (NYSE: CBM), a $400 million innovative, global service leader supplying products and services to the life sciences industry. Headquartered in East Rutherford, New Jersey, Cambrex employs over 1,900 people located throughout the U.S., Europe, and Asia.


We are seeking a Customer Service Representative to work in our Rockland, Maine location who shares the values and principles that characterize who we are and how we work. It's time to join our world-class team, if the following attributes reflect your desire to contribute:

Innovation - Cambrex employees have a strong desire to excel and apply their skills in innovative ways to meet the demands of an ever-changing business environment.


Experience - Cambrex employees provide knowledge-based solutions and are empowered to make appropriate decisions, and demonstrate a commitment to quality in everything they do.


Performance - Cambrex is an organization that appreciates and rewards, efficient, reliable performance, meets goals and objectives, and delivers the Cambrex promise to bring value to our customers and investors with uncompromising integrity and ethics.


Job Description


Reporting directly to the Lead Customer Service Representative, the Customer Service Representative will be responsible for providing prompt professional customer service to domestic, international, and internal customers. The C/S Rep is responsible for timely and accurate preperation, processing, and confirmation of international and domestic orders samples and quotes The incumbent will work closely with Planning and Shipping/Receiving Departments to ensure the customer orders are filled appropriately.


Job Responsibilities

Responsibilities include, but are not limited to:

Primary operator of internal order entry systems

Assisting customers with needs such as, setting up new accounts, notify customers of order changes, generate credit memos, comply with ISO 9001 standards.

International support for all Cambrex Locations.

Interact with credit department for all customer related financial matters.

Provide assistance as needed for sales support regarding order changes, product issues/complaints, assist sales and marketing as needed.
REQUIREMENTS
Job Qualifications

High School Diploma or Equivalent

2 - 5 years of Customer Service Skills

Data Entry/Computer Skills. Ability to learn new software and product knowledge quickly

Great personality, Attention to detail, Able to work independently and as a team member

Microsoft Office, able to learn new software

Phone experience necessary

Cambrex Corporation offers an extraordinary opportunity, a competitive salary, and an exceptional benefits package including medical, dental, vision care and prescription, life, LTD, STD; 401(k) with employer match; tuition reimbursement; and the "Arthur I. Mendolia Scholarship Program." No relocation assistance will be offered for this position. Post offer physical and drug screen are required. Interested candidates should submit a resume and cover letter with salary requirements to Human Resources, Cambrex Bio Science Rockland, 191 Thomaston St. Rockland ME 04841.; online: www.cambrex.com or via fax: 201-221-8353

Thank you for your interest in Cambrex Corporation!

Agencies should not forward resumes to Cambrex through this source. Please visit www.cambrex.com to become a preferred vendor and submit a Request for Proposal (RFP) online for consideration. Cambrex will not be responsible for any fees arising from the use of resumes through this source.


Equal Opportunity Employer M/F/D/V.

Key Words
Biotechnology
Customer Service
Sales

Required Skills:

Phone Skills,
Computer Skills
2 - 5 years experience