Customer Service Rep I

Walk in Wednesday's

Do you want a great career?
Begin your career as a Customer Service & Support Representaive here at Bank of America?

Bring your resume by the Staffing Office at 2020 Willow Pass Suite 101 EVERY Wednesday between 10:00 AM and 1:00 PM
Concord, CA 94520

Parking is free on the 3rd floor and you are welcome to bring a friend who is interested as well.

*Please be dressed professionally and bring an updated copy of your resume.*



Customer Service & Support will provide service and sales/relationship deepening support to Bank of America customers and potential customers. Associates within Customer Service and Support will serve as the primary point of contact for customers by accessing their banking needs via telephone channels. Primary duties will include delivering a high level of service through identifying relationship opportunities; matching appropriate products to customers needs; performing account maintenance inquiries; and migrating customers to alternative banking methods. Associates within Customer Service & Support act as experts possessing knowledge on a wide array of products and services and by using appropriate resources to resolve customer requests. This position is accountable for a successful customer experience.

REQUIREMENTS


Requires 1-2 years customer service experience and stability in work history. You must be self-motivated, have a passion and enthusiasm for servicing the customer and have excellent verbal communication skills as well as outstanding customer service skills. The ability to assess situations and solve problems independently also required. Must possess proven organizational skills with the ability to work under pressure. Must have excellent customer service, listening and interpersonal skills. Must be able to work under strict time constraints with fluctuating work volumes. Prior Call Center experience highly desirable.



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