Customer Service Rep (B2B)

ServiceMagic is the leading online referral service, connecting homeowners with pre-screened home service professionals. We are experiencing significant growth and are currently hiring for our Service Professional Operations Department (SPOPS) Departments.  Business to business customer service.SP OperationsThe Customer Service Representatives handle all inbound calls from our members, assisting with account changes, billing inquiries, website assistance, and retention while maintaining documentation on all calls. Conflict resolution and negotiation skills are a must as well as the ability to thrive in a challenging and fast-paced environment. The ideal candidate will be able to re-sell the value of ServiceMagic to our current members as needed, creating members for life. The Customer Service Representative will act as an advertising consultant for our members to accommodate their business needs which may include upselling members to new service plans. Customer Service Representatives also handle initial contact on disputes, participate in team meetings, and provide backup to fellow Customer Service Representatives.Incentives:We offer a competitive, performance based compensation opportunity with a base of $22,880.00 or $11.00 per hour with commission incentives up to $14.00 per hour. Our benefits package is second to none with numerous employee discounts for our IAC sister subsidiaries plus extensive health, dental and vision coverage.  The candidate selected for this position must successfully pass a criminal background check and drug screen. REQUIREMENTS
Requirements         Minimum of 6 months experience in a customer service or call center setting preferred         Excellent communication skills         Excellent problem solving and conflict resolution skills         Familiarity with home improvement projects or contractors helpful, but not required         PC proficiency (use of Microsoft Word and Outlook)         Strong phone, typing or data entry skills required
         High school diploma or equivalent required         Bi-lingual skills (Spanish/English) are a plus!Related Keywords:Customer Service Rep (B2B)