Customer Service Rep

Johnson Controls is a growth company. And not just because we've posted increased sales for over 58 consecutive years. We also do all we can to give people the chance to grow. Our employees enjoy working at a place that offers great advancement opportunities, training, benefits and more. You'll be challenged to innovate, encouraged to apply your knowledge and well-rewarded for results.A Fortune 100 company, Johnson Controls is a global leader offering solutions in automotive systems and facility management and controls. We've been consistently recognized as one of the world's 100 best-managed companies. Our family includes more than 118,000 employees on six continents. Their health and safety is paramount to our success. We value teamwork, integrity and diversity. And we welcome anyone who shares our commitment to excellence.EOE/AA Employer



RESPONSIBILITIES AND DUTIES: This position is responsible for processing customer orders and expediting shipments. This person is a key point of contact for customer inquiries on orders, availability, shipping schedules and service operations. May also assist the Territory Managers in sales support (identifying programs, promotions, products, etc.). Specific duties include:

Coordinating sales follow-up including start-up service administration, solutions to delivery or shipping problems. Proficiency in the application of software tools using database or data warehouse technologies. Checking forecasts and preparing reports as required by Supervisor. Answering questions from customers concerning their order and delivery. Processing vendor invoices for approval. Handling most follow-up, expediting, and/or changes to existing orders or projects. Aiding in obtaining customer credit information and approval. Assuring complete bills of material are shipped on customer orders. Assisting in ordering parts to assure their availability as required for customer and in-house use.
REQUIREMENTS


Candidates should possess the following qualifications: HVAC experience required. Product familiarity. Strong interpersonal skills. Application know-how. Ability to use manual or computerized systems for order entry, invoicing, data application, and equipment selection. Computer processing knowledge and proficiency (i.e., word processing, spreadsheets, etc.) to complete duties.