Customer Service Officer - Paln Beach Gardens, Florida

Employee Type: Full-TimeLanguage Requirements: EnglishRelocation Provided: NoArea of Interest: Customer ServiceBranch/Department: Palm Beach GardensTravel: 0Area of Interest: Customer ServiceJob Description:
Business Overview
RBC Centura is one of the nation's 75 largest, most financially sound banks. We successfully operate in a market that's dominated by giant banks. That's because we're large enough to afford the investments necessary to provide a sophisticated line of financial services and advanced technologies that make banking easier, yet, we're small enough to keep its focus on our customers and employees.RBC Centura is part of the RBC Financial Group family of companies. We serve personal and commercial customers through more than 240 retail and business banking centers in five southeastern states: FL, GA, NC, SC, and VA. In addition to a wide range of financial services offered, we are also one of the leaders in Internet banking.RBC Centura partners with our employees to enable them to grow professionally and individually. We provide a workplace designed for you to succeed with continuous learning, coaching, opportunities for new assignments and competitive benefits.RBC Centura is an equal opportunity employer. EEO/M/F/D/VPosition Overview
Customer Service Officers take the time to listen to Banking Center customers to understand their needs and direct them to the right person at the right time. They immediately acknowledge a customer by ensuring eye contact is made and are perceived to be available and ready to serve customers. Customers are called by name sometime during the contact and thanked for their business at the close of the transaction. When responding to customer requests they identify needs, offer value added advice through opportunity spotting and take personal responsibility for the resolution of customer problems. The CSO is the anchor position for day-to-day operational functions, ensuring the banking center operates in an efficient manner.Duties of this position include but are not limited to:
Maintains a basic understanding of RBC Centura & RBC Financial Group capabilities and applies this knowledge to meet customer needs.
Ensures banking center employees are aware of operational and risk policies and procedures.
Meets customer’s basic financial needs by assessing and identifying customer requirements and selling standard products & services. Refers more complex financial needs to individuals within RBC Centura or its affiliates. Sets sales & referral goals, plans activities, self assesses their performance, and takes steps required to close gaps for themselves. Employee partners with his/her manager to make the performance management routine a value-added process.
REQUIREMENTS
Please see Job Description