Customer Service Manager - Sterling, IL

Niemann Foods, Inc. is one of the largest Midwest Grocery retailers operating over 60 locations. We currently have an opportunity for a Customer Service Manager at our County Market in Sterling, IL. This position directs and coordinates effective management for customer relations, front end policies and procedures, cashier supervision, and labor control.Responsibilities include:Manage positive customer relations with the use of NFI Front End Expectations.
Ensure quality service during prime time hours.
Perform product scanning and processing of customer's orders in an accurate, efficient, and prompt manner.
Accountable for services handled at the Customer Service Desk.
Answer incoming phone calls using proper phone etiquette.
Ensure proper handling of all forms of tender and coupons.
Perform personnel functions. Review reports and take appropriate action.
Develop and implement weekly work plan for the Front End.
Ensure compliance with Government regulations.
Supervise Front End cleanliness and organization.
Direct Front End Loss Prevention procedures.
Monitors Front End safety.
Participate in and contributes to store management meetings.
Follow all store and department policies and procedures and company confidentiality requirements.
We offer a competitive compensation package including ...Competitive Wage
Health and Life Insurance
Paid Vacation/Holidays/Personal Days
Profit Sharing/ESOP/401K
Flexible Spending Accounts
Interested candidates should contact:
Jodie Felter
Human Resources Director
Niemann Foods, Inc.
1501 North 12th Street
P.O. Box C-847
Quincy, IL 62306
or apply on-line at www.freshtraditions.com
EOE
REQUIREMENTS
Candidates must have the following key attributes:Friendly
Excellent customer service skills
Able to supervise large number of Associates
Organized
Good communication/listening skills
Stable
Must be able to work flexible schedule