Customer Service Coordinator - San Antonio, TX

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health.

At UnitedHealth Group, we are a healthy business in more ways than one. We are a Fortune 100 company identified as the first or second most admired company in the health care industry by rankings published in Fortune magazine since 1995. We also have the privilege each day - directly or indirectly - to make a significant difference in someone's life. Sound like a rare combination? It is. Join us and you'll be inspired to discover your own mix of professional advantages and personal rewards.



Responsibilities:
Monitoring and reviewing internal and external calls for quality purposes.
Able to provide feedback to both seasoned and new hire representatives.
Perform side-by-side coaching and development to maximize efficiency, job knowledge and soft skills.
Provide enhancement and quality assurance training during team meetings.
Must meet end of month reporting requirements and provide management with strategies and methodologies that are in accordance with process improvement initiatives.
Provide organization focus and clarity of direction to employees.
Must continue to stay current on all company products and systems, as well as quality assurance.

Job Requirements:

Qualifications:
Ideal candidate should possess a high school diploma or equivalent.
1-2 years related experience.
Must exercise independent judgment.
Working knowledge of Microsoft Word, Excel and Powerpoint is needed.
Must possess strong written and verbal communication skills.
Must have excellent time management skills.

Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V