Customer Service Coordinator II

ConAgra Foods, Inc. (NYSE: CAG) is one of North America's leading packaged food companies, serving grocery retailers, as well as restaurants and foodservice establishments. The company employs more than 40,000 people and has annual revenues of $15 billion. ConAgra Foods offers dozens of famous brands such as: Healthy Choice, Van Camp's, Butterball, Armour, Parkay, Banquet, Hunt's, Peter Pan, Wesson, Marie Callender's, Slim Jim and Orville Redenbacher's.The ConAgra Foods culture supports strong, self-reliant leadership capable of working in an evolving and matrixed team environment. The down-to-earth, pragmatic environment is focused on results, and employees are passionate about making a difference.The Customer Service Representative II ensures the seamless coverage of customer needs through the order cycle. These objectives are accomplished by providing assigned customer accounts with services based upon their specific customer/company service identified standards. The CSR acts as a liaison between the customer, outside sales, and internal departments, and facilitates the resolution to both short-term and long-term service issues.Possesses customer knowledge and awareness. Knows and understands each assigned customer, the products purchased, and the order requirements. Also proactively handles situations to avoid delays and additional costs, and understands service expectations.
Has strong knowledge of customer's document requirements, shipping needs, and other standard and unique expectations.
Prepares customer order information for system entry. This may include order consolidation, verifying product codes and quantities, confirming pricing through contracts, preparing quotes and any other special pricing, configuring pallets and pack sizes, and insuring all applicable charges are added to the final invoice.
Communicates with customers to keep them fully informed about service-related issues and service offerings.
Communicates with customers and/or salespeople around daily order fulfillment issues such as packaging and labeling requirements, lead times, pricing, and shortages.
Interacts on a daily basis with Production, Shipping, Finance, and QA to ensure timely and accurate execution of orders.
Maintains and regularly updates assigned customer master database records, which may include sample requests, contract agreements, customer specifications pending review, service alternatives material information, etc.
Alerts sales personnel about issues based on customer interactions.
Issues requests for returned product, including initiating the return process and confirming the receipt of returned goods.High school diploma and minimum 3 years in a Customer Service function
Excellent oral and written communication skills
Excellent telephone skills
Ability to use sound judgment in making service-oriented decisions that have financial implications
Flexibility, adaptability, and stress management are important qualities to possess
Knowledge of Microsoft Office is required; knowledge of the BPCS system is a plus
Ability to manage multiple tasks while paying close attention to details
Ability to communicate effectively over the phone
Can maintain a high degree of interaction with multiple departments while coordinating shipments/customer requests in a fast-paced environment
ConAgra Foods offers a competitive benefits package, including comprehensive medical, dental and vision plans; life insurance for yourself and your dependents; short-term and long-term disability plans; flexible spending accounts; 401(k) retirement savings plan and company paid pension plan. Additional benefits we offer include, but are not limited to, a stock purchase program; tuition reimbursement and an Employee Assistance Program (EAP).ConAgra Foods, Inc. is committed to the provision of equal employment for all qualified persons in all job classifications in recruitment, selection and promotion without regard to race, color, religion, age, national origin, gender, veteran status or disability or any other protected characteristics.
REQUIREMENTS
Please see Job Description