Customer Service Coordinator - Concourse

Department: 200 - Property Management
Property: 276 - ConcourseJob Summary:
Serves as the focal point for all information requested by tenants, contractors and vendors. Assures consistent, professional, courteous and timely responses to tenant service requests and work orders. Manage AWARE Work Order and Preventive Maintenance System of similar database. Performs administrative duties and other assignments as required for the efficient and effective operation of the property management officeJob Duties: Provide Administrative support to Property Management staff and Engineers Assist the property manager in implementing The Cousins Way Property Management Manual Receive all incoming service requests and dispatch to appropriate personnel Greet visitors and assist them as appropriate Input new and completed service requests into AWARE Work Order System Follow up to assure customer satisfaction and timely response Complete after-hours security/access and work request forms Obtain management approval and distribute as appropriateTenant Relations: Develop and maintains positive tenant relations by creating and sustaining good will and by providing consistently responsive quality service Assist property manager and administrative manager with the planning and implementation of periodic tenant events Coordinate special tenant and vendor mailings such as holiday cards and other customer notifications, including monthly calendars and reminders of scheduled events Prepare new tenant packages and welcome letters Assist in developing and maintaining positive tenant relationsAdministrative Duties: Assist administrative manager with correspondence and tenant mailings Complete periodic updates to management and information manuals Prepare periodic reports concerning personnel, overtime and other administrative reporting Maintain tenant lease files, vendor/service contract files and accounting files Maintain current certificates of insurance for tenants and contractors Assure professional appearance of management office, with particular attention to reception area and conference rooms Organize and maintain workrooms and break rooms, including ordering of supplies and assuring proper operation of equipment Retrieve, open, date-stamp and distribute all incoming mail Maintain postage meter and take all outgoing mail to mailroom Secure the management office each work-day evening and forward phones to the security officer
REQUIREMENTS
Required Knowledge, Skills and Abilities:
Demonstrated ability to work well with others and interact positively with customers A working knowledge of Microsoft Windows and Microsoft Office applications, as well as work order software A minimum of one year's experience in customer service A high school diploma or GED is required Language Skills:The position requires the ability to read and write English to complete work orders and reports. Ability to speak English clearly is mandatory to effectively communicate by phone and in person with customers, vendors and coworkers Reasoning Ability: The incumbent must be able to define problems, collect data, establish facts, and draw valid conclusions Physical Demands: These may vary by property. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual is regularly required to stand, walk, use hands and fingers, handle objects, and feel, reach with hands and arms, talk, climb and balance. The individual is occasionally required to sit, stoop, kneel, and crouch. The individual may need to lift up to 20 pounds. Specific vision abilities required by this job include color vision Equipment Proficiency: The incumbent is expected to become proficient in the use of the following equipment: Two-way radio communication systems and procedures Postage meter Fax machine Telephones Other office equipment Learning Time: The incumbent is expected to be proficient in all areas of this position descrip-tion after no more than one month on the job, as evaluated by the incumbent's supervisor. Promotion, financial incentives, and adjustments to compensation are dependent in part on the extent of proficiency achieved by the incumbent.