Customer Service - Call Center Experience A MUST

Inside Sales / Customer Service
TicketsNow is an Inc. 500 entertainment technology company that hosts and maintains the world’s largest, most trusted online marketplace for event tickets. Providing consumers safe, easy, and convenient ways to purchase tickets, 24/7, TicketsNow features the most comprehensive online inventory of premium seating to sports, concert, and theater events worldwide.
We are looking for a variety of 12:30-9pm shifts; schedules are Tuesday-Saturday; Wednesday-Saturday and Sunday-Thursday. Saturdays hours are 8am-5:30pm and Sunday hours are 9am-5:30pm.
Essential Duties:
The Inside Sales / Customer Service Representative (ICSR) is the initial point of contact for customers seeking TicketsNow services. The ICSR position is responsible for processing phone and web orders, while providing outstanding customer service. Additionally, the ICSR’s need to demonstrate courtesy and patience at all times, especially with dissatisfied customers or intense situations. The individual will have adequate familiarity with procedures in order to solve customer problems. ICSR’s will need to follow all company policies and standards.Job Responsibilities:
Answer large volumes of web and phone transactions
Prepare work orders correctly and ensure proper follow up procedures are met
Handle problem customers or accounts as necessary
Shop tickets when in the best interest of the customer and the company
Represent TicketsNow in a professional and positive manner in all situations
Perform other duties as assigned
TicketsNow is proud to be an Equal Opportunity Employer
Visit us online at www.ticketsnow.com
REQUIREMENTS
Inside Sales / Customer Service
Minimum Requirements:
Excellent customer service skills, even in the most difficult situations
Previous inside sales and customer service experience
Special attention to detail and follow up
Strong problem solving and negotiation skills
Knowledge of Microsoft office products
Excellent oral/written communication skills
Superior listening skillsAbout TicketsNow / What we offer::
TicketsNow is an equal opportunity employer that encourages and fosters diversity in the workplace. We offer an excellent benefits package that includes medical, dental, life, and disability insurance; paid vacation and holidays; Personal Time Off; 401(k); a business casual work environment; and corporate health club membership.To apply:
Please apply online with resume.CareerBuilder keywords: csr, c.s.r., customer service, customer service rep, customer service representative, customer support, customer care, salesperson, salesman, saleswoman, selling, inside sales, outside sales, account executive, ae