Customer Service Agent

PT & 1 FT – Customer Service Agents – LIT JOB NUMBER: 6937 OPENING DATE: September 15, 2006 CLOSING DATE: September 22, 2006 DEPARTMENT: Customer Service LOCATION: Little Rock, AR PAY RATE: $8.53 RESPONSIBILITIES: Performs all aspects of the operation to include customer service, operations, and baggage services. ESSENTIAL FUNCTIONS: - Full range of customer service functions including: 1. Ticketing 2. Passenger check-in and assistance, including curbside check in, ctx/oversize bags and providing wheelchair assistance. 3. Gate management / boarding announcements 4. Baggage Services -lost luggage claim processing and tracking through BMAS. 5. One-on-one customer problem solving - A.S.R. close out process. - Responsible for driving the Jet-Bridge for passenger loading and unloading. - Perform light cleaning of the aircraft cabin. - Communicate pertinent information to Flight Crew personnel. - Determine aircraft performance and weight limitations for Boeing and Airbus aircraft. (Performance failures may be subject to F.A.A. investigation, fines and possible personal liability.) - Plans and communicates mail, freight, and luggage loading procedures. - Determines and communicates any passenger capacity or weight restrictions. - Briefs flight crews on local weather, passenger loads, mail/cargo loads, fuel loads, gate changes, and Air Traffic Control holds. - Complies with all Federal Aviation Regulations that pertain to the function. (F.A. R. violations are subject to F.A.A. investigation, fines, and possible personal liability.) - Distributes flight plans, flight release, fuel slips, and TSL (time/statistics load) messages. - Complete daily reports. - Responsible for updating FLIFO (flight following). - Ensure the Captain is aware of any hazardous materials loaded on the aircraft and proper paperwork is completed. OTHER FUNCTIONS: - Assist unaccompanied minors and special needs passengers. - Be responsible for the overall cleanliness of the facility. - Foreign Object Debris damage control. - Other duties as assigned by manager. May include assistance with station auditing and reporting duties.
REQUIREMENTS
QUALIFICATION REQUIREMENTS: - School Diploma or GED preferred. - Previous airline or travel school preferred. - Must become weight and balance certified within 6 months. KNOWLEDGE, SKILLS AND ABILITIES: - A good working knowledge of the Sabre Reservation system and BMAS. - Ability to type 25-30 words per minute. - Ability to provide excellent customer service at all times. - Excellent time management and prioritizing skills - Excellent verbal communication skills - Ability to read and understand weather reports, flight releases and flight plans. - Posses basic mathematical skills WORK CONDITIONS: Equipment – - Standard office equipment, including telephone, computer, fax machine, copier. - Reservations computer system. - Jet-Bridge. - Belt Loader Work Environment – - Outdoors and indoors in various weather conditions. - May stand continuously up to four hours at a time. - Periodic elevated noise level. - Various work schedule to include weekends, evening, and holidays. Physical Effort – Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up 100 pounds occasionally and/or up to 50 pounds frequently